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ITIL Continual Service Improvement [Paperback]

George Spalding (Author), Gary Case (Author)

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ITIL Service Transition by Shirley Lacy Paperback �80.75

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Product details

Paperback: 232 pages
Publisher: Stationery Office (30 May 2007)
Language English
ISBN-10: 0113310498
ISBN-13: 978-0113310494
Product Dimensions: 27.8 x 21.4 x 1.6 cm
Amazon Bestsellers Rank: 438,527 in Books (See Top 100 in Books)
- #74 in Books > Business, Finance & Law > Sales & Marketing > Multi-level

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Product Description

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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Amazon.com: 2 reviews

A Larger than Life Publication 27 Dec 2007

By Roger Purdie - Published on Amazon.com

Format:Paperback

I've met George Spalding and he is the type of man that you don't forget in a hurry.

He has a passion for life and a passion for his work. His contribution to the Continual Service Improvement volume of ITIL v3 was not only wise, it was essential.

Add this to the bookshelf as it will become one of your most referenced texts.

Finally, Deming for IT 28 Nov 2007

By Gerard Blokdijk - Published on Amazon.com

Format:Paperback

A lot of work has gone in developing ITIL v3 's Life cycle management - and it shows. This title is one of 5 in the core set and the one that delivers on the promise of total quality management and service improvements for IT organizations.

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