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Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) [Paperback]

Hugh Beyer , Karen Holtzblatt
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Table of Contents

Chapter 1 Introduction Chapter 2 Gathering Customer Data Chapter 3 Principles of Contextual Inquiry Chapter 4 Contextual Inquiry in Practice Chapter 5 A Language of Work Chapter 6 Work Models Chapter 7 The Interpretation Session Chapter 8 Consolidation Chapter 9 Creating One View of the Customer Chapter 10 Communicating to the Organization Chapter 11 Work Redesign Chapter 12 Using Data to Drive Design Chapter 13 Design from Data Chapter 14 System Design Chapter 15 The User Environment Design Chapter 16 Project Planning and Strategy Chapter 17 Prototyping as a Design Tool Chapter 18 From Structure to User Interface Chapter 19 Iterating with a Prototype Chapter 20 Putting It into Practice

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