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More About the Author
Product Description
Review
--Dan Bricklin, co-creator of VisiCalc
"Hugh Beyer and Karen Holtzblatt are widely recognized as the foremost experts on contextual inquiry, and they have packed what they know into a book of both substance and intelligence. It has been a long wait but worth it. The book lucidly shows how to capture the real requirements of customers and how to tailor designs to fit their needs. If you care about your customers and want to create products they as well as want, then you need to understand contextual inquiry and contextual design. You need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd.; Professor of Computing Sciences, University of Technology, Sydney (Australia); Author of Constantine on Peopleware and Software for User
"For many years, Beyer and Holtzblatt have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University
Product Description
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Developing software has never been easy. Read the first page
Concordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
4.0 out of 5 stars
If only more software was designed this way!,
By A Customer
This review is from: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) (Paperback)
The book offers a fantastic guide to project teams for creating excellent software. If any group follows the design practices prescribed by Contextual Design, their users are likely to find the resulting software actually enhances their work practice, rather than gets in their way.The book works on the level of processes that project teams should follow to understand their users work and then to build the software to enhance that work practice. Someone wanting to focus on the level of GUI interface guidelines should look elsewhere. What is amazing to me so far as I read and use the book is how often these authors are saying something that is not only novel but also simply right. Great job by Holtzblatt and Beyer! -- Joe Grant
3 of 3 people found the following review helpful:
5.0 out of 5 stars
Excellent guide to human-centered design,
By A Customer
This review is from: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) (Paperback)
I've been searching all over for good guides to the *process* of human-centered design as opposed to the techniques for good UI: This book is excellent on two counts 1. The principles and methods you advocate 2. The lack of competition, but this doesn't distract from the quality of the book. There are lots of books on how to do UI, but they all concentrate upon the widgets. This is the only one I have seen that really tells you how to go out and collect customer data, and then, what to do about it. I also like the way it deals with UI design -- do it only after the analysis -- resist the temptation to start the design too soon.
Share your thoughts with other customers: Create your own review
Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
3.4 out of 5 stars (14 customer reviews) 88 of 90 people found the following review helpful:
5.0 out of 5 stars
Excellent guide to human-centered design,
By Don Norman (don_norman@hp.com) - Published on Amazon.com
This review is from: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) (Paperback)
I've been searching all over for good guides to the *process* of human-centered design as opposed to the techniques for good UI: This book is excellent on two counts 1. The principles and methods you advocate 2. The lack of competition, but this doesn't distract from the quality of the book. There are lots of books on how to do UI, but they all concentrate upon the widgets. This is the only one I have seen that really tells you how to go out and collect customer data, and then, what to do about it. I also like the way it deals with UI design -- do it only after the analysis -- resist the temptation to start the design too soon. 40 of 41 people found the following review helpful:
5.0 out of 5 stars
Chock full o' ideas!,
By Merryl Gross - Published on Amazon.com
This review is from: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) (Paperback)
I have to admit that it's taken me a long time to read this book. Every few pages, my brain filled with ideas as to how I could use the info in my organization!Make sure you finish reading a section before you try to apply it. The authors do a good job of starting at a higher level, then going into more detail in following chapters. You need this detail before you go on to the next section. This is not a theoretical book; the authors have been using these techniques for years to design real, complex products. It resonates well with my experiences in software user interface design. If you design products intended to be used by humans, you NEED this book. If everyone read this book and even *tried* to follow its principles, the products we buy and use would be vastly improved. Save the world; buy it today! 18 of 19 people found the following review helpful:
4.0 out of 5 stars
If only more software was designed this way!,
By A Customer - Published on Amazon.com
This review is from: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) (Paperback)
The book offers a fantastic guide to project teams for creating excellent software. If any group follows the design practices prescribed by Contextual Design, their users are likely to find the resulting software actually enhances their work practice, rather than gets in their way.The book works on the level of processes that project teams should follow to understand their users work and then to build the software to enhance that work practice. Someone wanting to focus on the level of GUI interface guidelines should look elsewhere. What is amazing to me so far as I read and use the book is how often these authors are saying something that is not only novel but also simply right. Great job by Holtzblatt and Beyer! -- Joe Grant |
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