- Paperback: 96 pages
- Publisher: Chartered Institute of Personnel & Development; New edition edition (1 Sep 1998)
- Language English
- ISBN-10: 0852927525
- ISBN-13: 978-0852927526
- Product Dimensions: 19.2 x 12.8 x 0.8 cm
- Average Customer Review: 3.5 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 633,320 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
Constructive feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. The book offers practical tips on getting it right including '10 tools of giving constructive feedback'. The book covers: distinguishing between 'destructive' criticism and 'constructive' feedback - using feedback to manage better - as an essential element of coaching, counselling, training and motivating your team; dealing with challenging situations and people; and, eliciting the right feedback to highlight your own strengths and opportunities for your own development.
About the Author
Frances and Roland Bee are personnel and learning consultants in their own
business, Time for People, specialising in learning needs analysis and
learning evaluation, and have worked with a wide variety of public and
private sector organisations. Their backgrounds, which include experience
as HR professionals, finance managers and line managers, give them a unique
perspective on the area.
business, Time for People, specialising in learning needs analysis and
learning evaluation, and have worked with a wide variety of public and
private sector organisations. Their backgrounds, which include experience
as HR professionals, finance managers and line managers, give them a unique
perspective on the area.
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Most Helpful Customer Reviews
24 of 24 people found the following review helpful:
3.0 out of 5 stars
A good way to learn the basics - simple and sound advice,
By A Customer
This review is from: Constructive Feedback (Management Shapers) (Paperback)
70 pages about using constructive feedback to enhance performance and relationships. Written for managers, but general enough for any readers wanting to learn the basics of giving and receiving feedback. The book does achieve what it sets out to: helping you identify when to give feedback, how best to give it and how to receive and use feedback yourself.THE HEART OF THE BOOK The authors describe Chapter 3 ''The ten tools of constructive feedback'' as ''the heart of the book''. So what's at it's heart? The 10 tools are: Analyse the Current Situation; Decide on your Outcomes and Objectives; Calibrate for Receptiveness (i.e. anticipate reactions); Create the Right Environment; Communicate Effectively; Describe the Behaviour you Wish to Change; Describe the Behaviour you Want; Seek Solutions Together; Focus on What is Good; Getting Agreement. This is all good, sound advice, but why refer to this advice as ''tools''? The word ''tools'' suggested to me that I would find 10 separate feedback techniques rather than finding 10 general principles about feedback that apply to most situations. THE BEST BIT I found the most interesting and useful section to be the last 10 pages on receiving feedback i.e. how to get feedback that is useful to you - including advice about getting feedback about how to give feedback! CONSTRUCTIVE? If you don't have a book about feedback on your shelves, this is a good place to start. But don't buy this book expecting to learn about a different kind of feedback called ''constructive feedback''. ''Constructive'', as used in this book, simply means effective. There is no other kind of feedback you would ever want to give.
4.0 out of 5 stars
Worth buying,
By
This review is from: Constructive Feedback (Management Shapers) (Paperback)
Good practical advice and worth buying. The key is sticking to the facts to take the emotion out of the situation and the book gives good examples.
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