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Product Description
The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.
This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter.
Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security.
The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements.
David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram.
- Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more
- Add gateways and client devices
- Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters
- Configure Class of Service (CoS) and Call Admission Control
- Implement IP phone service, media resources, and Extension Mobility
- Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS
- Add, import, and manage users
- Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text
- Integrate legacy voicemail systems
- Master Unity/Connection’s key administrative tools and utilities
- Use time-of-day routing, call queuing, and other advanced features
This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
About the Author
David J. Bateman is a certified Cisco Systems instructor and the director of curriculum development for Skyline-ATS. He has more than 20 years of internetworking experience. For more than 10 years, David was a senior LAN/WAN engineer, working on small, medium, and large networks. Later in his career, he took on the responsibility of running the business operations of a technical services company, while maintaining his existing client base. David has always enjoyed sharing his knowledge, and in 1999, he added to his list of accomplishments by becoming a technical seminar leader. After many successful seminars, he decided to become a full-time Cisco instructor for Skyline Advanced Technology Services. He has been teaching and implementing Cisco voice technologies since 2000. David’s years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain how technologies can be used to address various business issues.
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Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide does a good job at accomplishing what Bateman has set out to do; create a configuration guide in a step-by-step, building-block approach. Walking you through each new topic, building on knowledge you have already gained from previous topics, you will walk away from this title having a solid foundation of what you need to know to successfully implement a Cisco Unified Communications solution and keep it running. He doesn't take you through the installation process itself, but covers just about everything else beyond that step necessary from a configuration standpoint when setting up a new system, as well as the daily administration activities you'll be required to perform.
This is clearly not meant to be a certification guide, but I would recommend it to the network administrator new to Cisco Unified Communications and certification candidate alike; both audiences will benefit greatly from the exercises and explanations presented in this book.
The author calls it `The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging'.... I'll buy that. I would rate this book a solid 4 out of 5. I would have liked to have seen a bonus CD accompanying the title with multimedia content (I'm thinking video walkthroughs of some of the more involved processes, maybe some lecture content on the more complex theory topics); maybe in the third edition (hint, hint, nudge, nudge).
Chapter 2 discusses Communication Manager 3.3, where all services are turned off by default. Apparently, in earlier versions, some services were turned on, right out of the box. While the text does not say this explicitly, I suspect that this led to certain attack vectors that came in on some of those active default services. So live and learn, and Cisco is hence bolting down the services. What this means is that you, the sysadmin, needs to [or at least should] understand each service that you activate.
The complexity in the book rises when you reach Chapter 4, on route plans and call flow. It increases in the next chapter, which is about implementing the equivalent of black and white lists for different devices. If you temporarily imagine each device to be not a phone but, say, a browser with Internet access, then the concepts of those lists are easy to grasp. But when it comes to phone devices, the implementation of the lists is rather intricate.
CUC and Unity also can handle the processing of incoming calls, as evidenced in Chapter 9. Here, if you have a background in Interactive Voice Response systems, you can see similarities to what Cisco offers. But a major difference is that, as far as I can discern, speech recognition is used nowhere here. The incoming caller chooses from various options by pressing buttons.
In fact Cisco Unified Call Manager is the heart of a Unified Communication solution ... Without CUCM you can't do that much (in large scale deployment of course ... there is still CUCME for small deployment), so it is mandatory to know this products and how the others UC app integrate with it (CUC or CUPS etc etc)
The book focuses on CUCM 8.0-8.5 and Unity + Unity Connection .
I didnt understand why did they wrote something about Unity since it is an old product and I doubt you will ever install a new server like this ... This is the only thing I didnt liked about the book so I skipped that part.
Chapter after chapter the book will give you a solid foundation about CUCM.
It will cover almost everything you need to know about CUCM in a real life implementation. I just deployed a cluster of 3 servers and guys I can tell you that the book helped like never ....
As I said on the CUC book review, this is clearly not a book you should read ALONE in order to prepare for a certification. Rather it will help you in real life .....
The critical chapter in this book is the chapter 4 that speaks about the route plan ... if you setup your Call manager in a route way but screw your route plan you can definitely say that nothing is going to work ... Hence the fact that I read this book almost twice in order to really understand every example in detail. In short : This chapter is mandatory to understand :)
I would like to give 4 stars for this book.
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