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Configuration Management: Expert Guidance for IT Service Managers and Practitioners Paperback – 1 Jun 2010

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Product details

  • Paperback: 160 pages
  • Publisher: British Computer Society (1 Jun. 2010)
  • Language: English
  • ISBN-10: 1868145166
  • ISBN-13: 978-1868145164
  • ASIN: 1906124582
  • Product Dimensions: 17 x 0.9 x 24.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 1,114,318 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

About the Author

David Norfolk is currently a journalist and an industry analyst with Bloor Research. He has worked in the public sector and in banking. Shirley Lacy is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. She has worked for the BBC, Vodaphone, Glaxo, and Cap Gemini.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By K. Maroukian on 28 Mar. 2011
Format: Paperback
What is startling and simultaneously intriguing about this book is its revolutionary approach to yielding information out of a number of organised brainstorming workshops which have been masterfully formulated into chapters by Shirley Lacy and David Norfolk.

The flow of information starts from distinguishing between Configuration Management, a CMBD and a CMS and then embarks on a useful number of hints and tips on how to establish the configuration management necessity in corporate culture and encourage such an initiative. The book goes beyond mentioning the standard 'senior management buy-in' message that in practice every notion in business entails. It goes on to address the difficulties configuration management may face in an organisation due to the resulting intangible benefits that form the majority of advantages such an initiative has to offer. However, throughout the Chapters the reader realises that an approach to `think smart, start small, dig dip and then widen up` on an organisation-wide basis is probably the way to go about a configuration management deployment. For example, a CMDB and CMS could be setup for a small IT team to prove the viability of configuration management for e.g. projects undertaken by that specific team and then once it accomplishes certain goals, move onto wider deployment for other teams/departments/divisions.

I liked in particular the final Chapter of `Dos and Donts' with which the book sums it all up as well as the mini Configuration Management glossary right at the beginning of the book. This contribution should not go unnoticed by IT professionals since it's not only got to do with IT infrastructure management but a wider spectrum of IT activities where even e.g. software engineering is enabled in many ways by Configuration Management.
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