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Concierge Confidential: The Gloves Come Off---and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen [Kindle Edition]

Michael Fazio , Michael Malice
1.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding

Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas--in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own.

In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy.

A few of Fazio's tips include:
• When and how much to palm in tips
• How to get a seat or ticket to the hottest thing in town
• How to avoid being labeled a rube the minute you walk through the door
• How you can become your favorite store or restaurant's most beloved customer
• And much more

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Product Description


"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."--"Harper's Bazaar" "There's a little bit of con in concierge. It's our job."--Michael Fazio in "Entertainment Weekly" "A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"--"Connecticut Post"

About the Author

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan's premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including "The New York Times, The New York Post "and "Crain's New York Business, "and is a recurring guest on ABC's "The View. "He lives in New York City. MICHAEL MALICE is the co-author of "Made in America: the Most Dominant Champion in UFC History, "a "New York Times "bestseller, and the subject of Harvey Pekar's "Ego & Hubris. "He lives in Brooklyn.

Product details

  • Format: Kindle Edition
  • File Size: 618 KB
  • Print Length: 288 pages
  • Publisher: St. Martin's Press (1 Feb. 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004K1ERXQ
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: #724,810 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

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Most Helpful Customer Reviews
0 of 1 people found the following review helpful
1.0 out of 5 stars review of concierge confidential 22 May 2011
By nigel
after having to wait for this book for a good 5 months,when it arrived was very excited,a concierge in new york one of the biggest and richest cities in the world frequented by the rich,famous and ordinary like me,all the makings of a great book,having read hotel babylon and celebrity hotel both of which are witty and informative and excellent books,this book is so dull the first half seems to drone on about the authors time as a pa,and the second half about him becoming a concierge surely more things have happened inside the hotel than the request for a chocolate bath and a band on a train station both of wich are boring and long,was looking to find a a few funny/saucy stories but no,if youre looking for a good book i suggest you buy neil kirkbys celebrity hotel,or hotel babylon by imogen thomas.
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Most Helpful Customer Reviews on (beta) 4.2 out of 5 stars  96 reviews
23 of 26 people found the following review helpful
5.0 out of 5 stars Useful AND Entertaining 2 Feb. 2011
By Bookbin - Published on
This book is a burn of a read. I got a hold of an early copy and found I couldn't put it down. Michael's experiences in Hollywood and New York serving the notorious and wealthy are not only a lesson in good manners but pure voyeuristic fun. Riddled throughout are fascinating tidbits on upping the standard of service you get through common sense wisdom and with an arsenal of "tricks" up your sleeve. Though it's an entertaining narrative it's also a handy reference for anytime you're making a restaurant or hotel reservation, booking a flight, buying tickets, etc. Like Kitchen Confidential meets Devil Wears Prada and in a way Keith Ferrazzi's Never Eat Alone about networking.

Highly recommended.
23 of 28 people found the following review helpful
2.0 out of 5 stars Over-promises, Under-delivers 6 Jun. 2011
By Sarah D. - Published on
Format:Hardcover|Verified Purchase
I am sure that Michael Fazio is an excellent concierge and probably a very good businessman, too. However, in this book, he did not share enough gritty stories about 'madmen' or attainable secrets to make the read worthwhile. I knew I was in for it when the introduction ended with the wrong version of the word "to," and there were some typos and syntax problems in the rest of the book.

My larger problem was that I hoped for some really off-the-wall, gossip-style stories, and there were ...two. I didn't get to know the "characters" of Michael or Abby well enough to really care about the success of their business, and I didn't feel like I understood their struggles. So, I can't give this book a good score, because I was unmoved.

If you MUST read this, wait for a paperback, or borrow it from a friend. It is a beach read - at best.
16 of 20 people found the following review helpful
5.0 out of 5 stars A "How To" that will also be your guilty pleasure! 2 Feb. 2011
By MS17 - Published on
"Concierge Confidential" is more than just a handy "how to" book, it pulls the curtain back on a world most of us take for granted. Michael Fazio brings you on a entertaining trip down the hospitality line giving fun facts, insider know-how and the do's and don'ts of getting what you want (and seeing what others got!) Once you dive in, you don't come up for air until you have read cover to cover.
8 of 9 people found the following review helpful
5.0 out of 5 stars Wonderful! 6 Feb. 2011
By JPM - Published on
I loved this book. It is a surprising and successful mix of useful tips and very funny anecdotes from NYC's most well-connected concierge. Mr. Fazio and Mr. Malice have written a really delightful book, both witty and unexpectedly warm.
4 of 4 people found the following review helpful
2.0 out of 5 stars Should have been better 4 Jun. 2013
By W. Decker - Published on
A disconnected series of anecdotes, mildly entertaining but not very memorable. Does not read as written literature, but as a transcription of speech, including annoying repetitions of "kind of" and "(ha-ha)." Has several glaring typos. It just is not a professional effort.

Overall, the author comes across as a backstabbing toady who, by insulting and mocking his rich clients, is biting the hand that feeds him.
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