We really love this shower it is very well made but unfortunately gradually the led lights stopped working after approx. a month, I contacted the seller and they didn't really give a reason why but told us to take photos of inside the top of the head.....they then said they would send us a part that we have no idea what to do with it !!!!! After 2 weeks we still hadn't received it but again when I rang the company they said that they couldn't do anything until maybe the replacement maybe got sent back to them, however they did say contact our local post office as it might be there!!!! It was at the post office as the company did not pay enough monies when posting it so we had to pay the extra for the postage and then an extra £2.00 for the post office holding it......to sum up I have to say the back up service from this company is very bad and very unhelpful, I still have a shower that does not have any Led lights really disappointing to say the least as this shower is not cheap.