I have been a manager in three employment situations and have taken motivational training before. But when I first read this book, I was an employee. As a manager, I'd always thought (and still do) that the best way to deal with a difficult employee was to discover the roots of his/her difficulty ... and then, try to put that difficulty in perspective with his/her responsibilities as an employee. After that, it was simply of a matter of letting the employee decide what to do ... and taking whatever appropriate action was necessary based on that response.
However, I've always been extremely skeptical of books (and seminars) that attempt to encourage managers and/or supervisors to practice amateur psychology ... to use "techniques" (instead of common sense and mutual respect) to get a desired behavior. This is why I encourage ALL EMPLOYEES to read this book ... especially part 4 which suggests that managers (not employees) might be their own worst problem. This book is especially relevant to employees of larger firms that can afford to send their managers and supervisors to these types of seminars and workshops. By knowing the techniques superiors use to play "mind games" with you, employees are better prepared to defend themselves against a superior who, for want of a better phrase, is "out to lunch" in the managerial skills department.
Personal empowerment is important to your superiors. It should be no less important to you. BUY and READ THIS BOOK!