See buying choices for this item to see if it's one of the millions that are eligible for Amazon Prime.

7 used & new from �2.18

Have one to sell? Sell yours here

Complete Help Desk Guide (Paperback)

by Mary Lenz (Author) "When we look back to equipment used in the workplace in the 1970s and 1980s and compare it to equipment used today, the differences are..." (more)

No customer reviews yet. Be the first.

Available from these sellers.

2 new from �62.00 5 used from �2.18

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Automated IT Help Desk

www.KACE.com/HelpDesk Fast Ticket Tracking, Integration, Escalation & More. View Online Demo

IT Help Desk Software

ManageEngine.com/Help_Desk Help desk with self service, kbase, Asset mgmt. Try ServiceDeskPlus Now

I.T. Manager Help Desk

www.tfbsolutions.com Useful Help Desk Management Free trial No Fees Only $99

Customers Who Bought This Item Also Bought

Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing

by Barbara Czegel

�27.63

› Explore similar items

Product details

Paperback: 224 pages
Publisher: R & D (1 Mar 1998)
Language English
ISBN-10: 0936648961
ISBN-13: 978-0936648965
Product Dimensions: 22.7 x 15.2 x 1.2 cm
Average Customer Review: No customer reviews yet. Be the first.
Amazon.co.uk Sales Rank: 713,602 in Books (See Bestsellers in Books)

Would you like to update product info or give feedback on images?

Product Description

Product Description
This title aims to help readers to create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.

Inside This Book (Learn More)

First Sentence
When we look back to equipment used in the workplace in the 1970s and 1980s and compare it to equipment used today, the differences are dramatic. Read the first page

Explore More
Concordance

Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover

Suggested Tags from Similar Products

(What's this?)

Be the first one to add a relevant tag (keyword that's strongly related to this product)

technical support

software support

mary lenz

helpdesk

help desk

customer service

Customer Reviews

There are no customer reviews yet. Create your own review

Video reviews

New feature! Amazon now allows customers to upload product video reviews. Use a webcam or video camera to record and upload reviews to Amazon.

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Prompts for sign-in

[Cancel]

Guidelines

Look for similar items by category

Feedback

Would you like to update product info or give feedback on images?
I am the Author, and I want to comment on my book.
I am the Publisher, and I want to comment on this book.

A Guide to Customer Service...

This work is designed to provide individuals interested in the field... Read more

›Find similar items

Up to 75% off Shoes

Save up to 75% on shoes for the whole family.

›Shop clearance shoes

A Close Shave

Philips Nivea Coolskin HS8060 Moisturizing Rotary Shaving System

For all types of hair removal, stay smooth with Amazon.co.uk.

›Discover Shaving & Hair Removal

Treat Someone

With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

›Learn more about Gift Certificates

Where's My Stuff?

track your recent orders
view or change your orders in Your Account

Delivery and Returns

see our delivery rates and policies
thinking of returning an item? (See our Returns Policy)

Need Help?

Forgot your password?
Buy Gift Certificates.
still have questions? Visit our Help Pages

Your Recent History

(What's this?)

You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

The Girl Who Played with Fire by Stieg Larsson

4.5 out of 5 stars (75)�3.86

Breaking Dawn (Twilight Saga) by Stephenie Meyer

4.1 out of 5 stars (464)�6.49

The Girl with the Dragon Tattoo by Stieg Larsson

4.1 out of 5 stars (165)�3.99

The Host by Stephenie Meyer

4.2 out of 5 stars (83)�3.86


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon