I believe myself to be a reasonably competent facilitator but this book, far from inspiring, left me utterly baffled. It over-complicated the subject, burying a discipline that is all to do with clarity and good communication in an avalanche of psycho-babble. I couldn't relate to the terminology and by making the book about every learning interaction (including class teaching) it made it too generalised and non-specific to be of any use in a business setting. Only for the dedicated academic reader.