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The Complete Customer Relationship Management Handbook
The Complete Customer Relationship Management Handbook
Peter Flory
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£30.76
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'A detailed, practical view of choosing and using a CRM system. Countless charities have benefited from his experience, and now it is distilled in print for a wider audience.' Howard Lake, fundraising.co.uk 'Peter Flory has managed to encapsulate the key aspects of CRM for charities in one single... Read More

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