- Paperback: 208 pages
- Publisher: Routledge; 1 edition (14 May 1998)
- Language English
- ISBN-10: 0415152518
- ISBN-13: 978-0415152518
- Product Dimensions: 2.2 x 1.4 x 0.2 cm
- Amazon Bestsellers Rank: 960,928 in Books (See Top 100 in Books)
| |||||||||||||||
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Plus, get an extra £5 Gift Certificate when you trade in books worth £10 or more before June 30, 2012. Visit the Books Trade-In Store for more details. |
Product details |
More About the Author
Product Description
Product Description
What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.
Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action.
Illustrated by case examples, the handbook covers all aspects of complaints and grievance management:
* competence
* contract
* confidentiality
* mistakes or malpractice
* principles for dealing with complaints
* investigation
* adjudication
* sanctions
* outcomes
* appeals
It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.
Inside This Book
(Learn More)
First Sentence
In this chapter we look at the purpose of therapeutic activity and consider what its underlying values are. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
In this chapter we look at the purpose of therapeutic activity and consider what its underlying values are. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organise and find favourite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Reviews
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
Listmania!
Look for similar items by category
- Books > Health, Family & Lifestyle > Medical & Healthcare Practitioners > Other Branches of Medicine
- Books > Health, Family & Lifestyle > Psychology & Psychiatry > Applied Psychology > Psychotherapy
- Books > Health, Family & Lifestyle > Psychology & Psychiatry > Schools of Thought > Jung, Carl
- Books > Reference > Encyclopaedias
- Books > Science & Nature > Medicine > Reference
- Books > Science & Nature > Reference > Psychology & Psychiatry
- Books > Society, Politics & Philosophy > Academic Philosophy
- Books > Society, Politics & Philosophy > Philosophy
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
