This book is amazing for two groups: 1) those that have not paid any attention in communication skills classes 2) those that really want that extra 'boost' in their communication skills The different chapters in the book touches a variety of topics and gives you a very practical approach to communicating with patients, with sample scripts that demonstrate the points the authors want to make. There are also 'think boxes' for you to to contemplate as you read the chapter. Although this is not a book for one to bring onto wards, i would highly recommend this book for anyone that wants a quick read on how to brush up their communication skills and to gain some practical points to practice the next time they talk to their patients.