Carole's book is a guided walk through the topic of coaching - from explaining why coaching is such a popular approach now, through understanding and evaluation your own coaching approach and skills, to carrying out coaching and seeing the process through to successful conclusion.
Carole approaches the whole topic of using coaching to raise both performance and motivation with a light but sure touch. The book is well written and easy to read, without it being in any way simplistic. The lay-out is very digestible - lots of white space, tables and bullet points - and each of the twelve chapters contain well-chosen case studies (which are highlighted in grey-scale for ease of reference), which illustrate her points. There is a wealth of exercises, suggestions and ideas. Each chapter ends with a useful summary and a list of references. You certainly get the impression that this book is meticulously researched.
What I like most about this book is the understanding and positioning of coaching as a skill that any manager would want, and be able to, develop. Carole skillfully blends theory with practice so that no manager would be daunted by the process and would immediately understand, grasp and be able to apply all the concepts.
I have immediately put this at the top of the "recommended book list" I use when I train others how to train. It is an invaluable addition to any managers' toolkit and I am extremely happy to recommend this book wholeheartedly