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'Jackie clearly shows how to set up a robust coaching programme, explores a wealth of case studies from both the private and public sector, and writes comprehensively on coaching supervision, the importance of coaching presence and self-reflection. If you are coaching in the workplace this book is a must!' --Laura Berman Fortgang, American coaching pioneer and author
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Supports leaders wanting to add formal coaching skills to those used in a leadership or management role. This book provides guidance on the requirements for the Institute of Leadership and Management.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars
Recommended,
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This review is from: Coaching Skills for Leaders in the Workplace: How to Motivate and Get the Best from Your Staff (Paperback)
The market for coaching books is a pretty crowded with authors struggling for a voice and readers dazzled by their promises. In such an environment Jackie's book really stands out. Firstly it's substantial; topics are well explored with Jackie sharing lots of her experience, case studies and relevant theory. Secondly the book's objectives are clearly positioned; at training managers and business leaders who may have heard a lot about coaching and are keen to find out more - if this is you, I would have no hesitation in recommending this book.
The book begins by exploring organisational issues relating to coaching. Jackie makes a clear and useful distinction between coaching and mentoring which, imho, are terms too often used interchangeably. She encourages the manager/coach to consider the context and reference points to what they wish to achieve including the issues raised by internal coaches, confidentiality and performance management. This is also one of the few books which has considered coaching-related legal and ethical issues. Chapter 6 and 7 describe coaching models, tools and exercises which will be invaluable to new coaches or as a taster for those seeking to expand coaching in their company. The significant strength of this section - and the later sections on communication - is that tools are described in a straightforward style which helps embed coaching in good management practice. Whilst not dodging the sophistication of the skills she describes, at no point does Jackie fall into the trap of making coaching sound like some form of esoteric magic. In the sections on tools and techniques, I would have liked to see some exercises from constructivist coaching such as solution focused coaching approaches. This is a small point but would have served to challenge some of the coaching orthodoxy which is a feature of other coaching texts. Chapters 15 to 17 are invaluable in taking the reader through the practical steps of getting effective coaching established in their company and the appendices are rich resource of pro-forma and sample documents. This alone is worth the cover price alone! I hope that it's not too harsh to say that lots of coaches (and consultants generally) write books as part of their marketing strategy. This is much more than this and Jackie has been generous in including so much content. The ILM connection is a bonus too.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Coaching for practitioners - how not to get stuck,
This review is from: Coaching Skills for Leaders in the Workplace: How to Motivate and Get the Best from Your Staff (Paperback)
No book can show you the power of coaching, which you have to see for yourself, but Jackie's book comes as near as anyone's can. One thing that many of those new to coaching (as I am) fear, is getting "stuck" and not knowing what to do to un-stick the process. Her book gives you a framework to use in coaching and formats for contracts and the other forms necessary for good practice - and for an ILM L5 qualification. Jackie provides useful thinking exercises to use with clients, techniques to use if you feel stuck - and excellent case studies. She tackles some of the tricky situations that may arise in workplace coaching and provides strategies to prevent most of them and ways of handling those that are not preventable. Even after you have read it once, it is very reassuring to have this book on the shelf in case of need, and well worth dipping into it regularly thereafter, to stay on track.
4.0 out of 5 stars
Coaching Skills for Leaders in the Workplace,
This review is from: Coaching Skills for Leaders in the Workplace: How to Motivate and Get the Best from Your Staff (Paperback)
Jackie is an experienced coach, trainer, facilitator and coaching supervisor, and generously draws on her many years of experience in the field to bring together this compendium of practical help and theoretical knowledge on the subject of coaching.
It offers clear guidance about different modes of interacting with staff - the difference between coaching and mentoring for example - and draws attention to the situations when a wise leader will know when to wear which 'hat'; pointing out that knowing when not to coach is just as important as knowing when to use it. Basic underlying principles are covered such as effective communication skills, including giving feedback, which are essential for anyone with line management responsibility. There are sections on overcoming barriers to coaching and understanding issues of power and authority, which will be helpful for managers wanting an insight into the issues of organisational dynamics that affect coaching and other change interventions. The book also contains useful suggestions concerning the practical aspects of creating the right environment for coaching such as setting up the first sessions, ethical issues concerning managing boundaries, and knowing when coaching is inappropriate. At the heart of the book, Jackie supplies a rich selection of useful models, techniques and exercises for leaders to draw on, along with plenty of case studies and examples. There is no shortage of ideas and tools to inspire and try out. There are also some more advanced techniques such as perceptual positions and using guided visualisations, which I would suggest are not for the novice coaching-skills user to use without prior training. The book is very well indexed and comes with a detailed explanation of the contents at the beginning. This is means it is very easy to navigate for those who want to dip in and out. If I had a criticism it would be that I thought the book sometimes appears to loose track of who specifically it is aimed at. From Chapter 14 onwards it widens it's remit significantly. For example there are sections on presenting a business case for coaching, the use of supervision, providing written coaching agreements, and proving return on investment. While all these are very interesting, none is strictly relevant to the leader wanting to use their own coaching-skills in the workplace. This and the fact that there are also chapters on co-coaching, team-coaching and organisational approaches to coaching means that the book sometimes seems slightly uncertain as to whether it really is a coaching skills guide for leaders (which it says on the front cover), a programme of instruction for an ILM coaching qualification (which it says on the back cover) or a manual on how to set up an organsational coaching programme - which is the last 30% of the contents. It has relevance for all these three levels of coaching provision in the workplace and in that sense, the title - by focussing on the first of these - does the contents a disservice. In accordance with Amazon's review guidelines, I declare that I received a copy of the book direct from the author for the purposes of writing a review.
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