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"Understanding Performance is a helpful section for any supervisor . . . . Down-to-earth suggestions! . . . . Straightforward approach . . . . Great material with realistic illustrations . . . ." — Diane Paul, Trainer and Instructor
"This is a practical, easy to read book that presents information that can be used immediately in a variety of circumstances . . . . I enjoyed the book very much." — Kristopher Blanchard
"Practical skill-building exercises . . . questions are thought-provoking . . . . The action plan-this is a practical, real-life tool that a reader can take away and implement." — Marnie Green, Management Education Group
For courses in Human Relations, Applied Psychology, Leadership, and Supervision.
This practical, hands-on text covers twelve key areas of skill development that enable today’s students to become effective coaches and mentors of tomorrow. It contains useful and serious advice - based on research, theory, and practice–encouraging innovation, improvement, and the type of individual contributions that create an environment of corporate success and continuous learning.
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