The product was simple to set up and at the first attempt seemed fine, but then all sorts of problems kicked in: 1. From time to time the everything would freeze up, requiring a system reboot. 2. I discovered that in order to control some of the glitches it was best if one VHS tape was processed and then the software closed down and restarted after a short pause. 3. Shutting down the internet connection also seemed to help software stability. 4. Initial testing showed reasonable image transfer to DVD, it was only later that I discovered that the soundtracks contained sections of loud hissing noise, lasting anything from seconds to minutes and repeating randomly.