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Cisco IP Communications Express: Callmanager Express with Cisco Unity Express (Networking Technology) Hardcover – 11 May 2005

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Product Description

From the Back Cover

Telephony solutions for the small and medium business, enterprise branch office, and small office

  • Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
  • Building blocks of the product features provide solutions that enhance the operations and productivity of your organization
  • Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express
  • Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail
  • Management and troubleshooting tips will help you keep your network up and running smoothly

Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications–but how will you use them to your best advantage?


This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.


Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs.  Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.


This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.



About the Author

Danelle Au is a product manager in the IP Communications group branch office at Cisco Systems.

Baldwin Choi is a member of the technical marketing staff in the IP Communications group branch office at Cisco Systems.

Rajesh Haridas is a member of the engineering test team of the Access Router and IP Communications group branch office at Cisco Systems.

Christina Hattingh is a member of the technical staff in the IP Communications group branch office at Cisco Systems.

Ravi Koulagi is a member of the development test staff of the IP Communications group branch office at Cisco Systems.

Mike Tasker is a software architect in the IP Communications group branch office at Cisco Systems.

Lillian Xia is a member of the technical staff in the IP Communications group branch office at Cisco Systems.

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Most Helpful Customer Reviews on (beta) 11 reviews
3 of 3 people found the following review helpful
Solid Book. add to your Library 4 Sept. 2005
By Brion Washington - Published on
Format: Hardcover
A must have book

This book is a great tool for full and complete understanding of Cisco's IP Communication Express. The structure is geared to first provide a foundation with an overview, then moves into design and implementation the book is organized into different parts that provide great coverage of all aspects.

Part I starts with introducing IP Communication. The coverage begins by taking you on a journey into what Cisco IPC is, the benefits of IPC, and the architecture of IPC networks. The one thing you notice is that the authors took great care in organizing the chapters. Each chapter is well written and easy to follow along. This makes the book a great choice as either a first learning book or as a refresher book for experienced professionals looking to augment their knowledge. One of the first chapters shows you the features and functions of the various gateways, WAN interfaces and IP phones available for use in an IPC network. This allows you to pick the best equipment for your particular solution. I believe this is great because it allows you learn some features of the product in order to decide if you would like to research it further; this helps streamline the process of design and political issues. Another section of the Part 1 goes over the architecture of IPC. You will learn the ins and outs of what happens at a low level. You will learn a-lot of core information; get an introduction to equipment and technologies that can be utilized.

Part II of this book is where the fun begins. Chapter 4 goes over the IP phones in more detail. You are taught about features and how to configure the individual phones. The chapter is short and to the point. Chapter 5 is an incredible book where the engineers' ears will perk up. Call Manager Call processing features are presented in this chapter. The topics here include hunt groups, call parking, shared lines, intercom, paging and much more. I really like the configurations and examples in this book. With this chapter you will be able to quickly implement the CM features.

The next chapter deals with Connectivity to the PSTN. The focuses in this chapter are signaling and how to handle the inputted digits. One of the only faults I think with this book is that chapters 5 and 6 should be swapped.

Part III and IV cover Administration, Management, Maintenance and Troubleshooting

Now is really where the techies cheer up. Here is all the goodies on how to setup CME, UE, and what to do if problems arise. The gold mine is located in these 2 parts.

These chapters provide the reader with detail and examples to help reinforce all that is being explained.

I don't want to spoil this book or be long winded so I will say the remaining pages of this book are well worth the read. It covers everything you need in order to obtain a solid understanding of Cisco's IPC. There is no area that isn't covered with attention to detail. The authors provide quality information that is very useful in all areas of understanding and implementation of Cisco IP Express. The reader will come away with exceptional and relevant knowledge to do anything needed with IPC. I got this book to help augment my 4+ years with Cisco Voice products, I feel that it did help cement my knowledge and also taught me quite a few new things.

Brion S. Washington
3 of 3 people found the following review helpful
Very good book - not only for CCME and CUE 24 Feb. 2006
By Romuald Grzywna - Published on
Format: Hardcover
I've used this book as a main reference for my first complete implementation of CCME and CUE. I said "main" reference instead of "only" reference, because there are few small gaps to be filled by Cisco on-line documentation, but the deficiencies are too small to justify anything less than 5 stars. Additionally, there is a lot of general (IP and traditional) telephony information so even a relative beginner, after reading this book, will be able to intelligently interview future users (Chapter 5 is simply brilliant!), design quite complex system with many fancy call features, and even create scripts for quite sophisticated Auto-Attendant options. Certain concepts are not explained in complete detail (for example dial peers or voice ports), but deeply enough for the needs of CCME.
1 of 1 people found the following review helpful
A Complete Reference for Configuring and Managing CME 26 April 2007
By MessageVector - Published on
Format: Hardcover
Cisco IP Communications Express: CallManager Express with Cisco Unity Express (ISBN 1-58705-180-X) is an all-in-one resource for configuring, managing, and troubleshooting the Cisco CallManager Express (CME) solution. It is almost 900 pages and is well organized into five parts: overview, feature operation and applications, administration and management, maintenance and troubleshooting, and appendices. If you are involved in configuring or maintaining the Cisco CallManger Express, this book will provide you with all the information you need to get your work done.

Cisco CME is an integrated solution offered by Cisco for meeting the IP telephony needs of small businesses or branch offices. The CME solution, which consists of the call processing feature and the voice mail feature, runs on the Cisco routers ranging from the 1700 series to the 3700 series and beyond. Whereas the CallManager suite offers centralized approach to building out an enterprise wide VoIP network, the CME is meant to serve the needs of smaller businesses or to integrate seamlessly into the larger, enterprise solution.

The book is well written and starts out with a high level architecture of the deployment scenarios for CME. The second part gets into the features and applications side of the solution. This part is where the crux of the book lies. It presents a detailed coverage of the commands used to configure the CallManager solution under various scenarios such as implementing different call features, integrating VoIP with PSTN, and deploying CME as part of a larger CallManager solution. This part presents a thorough coverage of Unity Express (UE), the voicemail module of the CME. The third part relates to the management of CME. Particularly useful in this part is a real-life configuration example as it illustrates and brings together a lot of the material covered in the earlier part of the book. Part four gets into the essential topic of troubleshooting the CME solution. It provides useful tips and solutions for common problems found in deploying the call processing and voice mail aspects of CME. This is definitely a very useful section of the book. The last part, the appendices, has reference materials and scripts used in the book to make daily tasks easier etc.

One of the strong points of the book is a multitude of sample configurations. The authors provide sample configurations throughout the book to help illustrate the concepts being presented. This sample configuration goes a long way if the reader has the task of actually configuring CME. The other strong point of the book is the depth of coverage given to each topic that is discussed. With the exception of a handful of topics (one in particular which I'll mention), the book never glosses over any topic; rather it covers it in detail, ensuring that most aspects of the topic are addressed. The exception to this was the coverage of the D/A module(s) used for attaching analog devices to CME, such as a fax machine. Given that analog fax machines still constitute a critical part of any business, I would expect this topic to be covered in detail. However, I found that no configuration examples were provided on how to configure this in the CME suite.

In summary, this book is a great all-in-one reference for configuring and managing CME. I would highly recommend it to any professional tasked with working on Cisco's CallManager Express.
1 of 1 people found the following review helpful
A must for the network engineer! 31 May 2005
By J. Kittle - Published on
Format: Hardcover
Over the past several years, Cisco's has been providing unparallelled VoIP solutions to the enterprise with their IP telephony product lines, including Cisco CallManager and Cisco Unity, and changing the way we communicate forever. Initially, these VoIP solutions were only within the reach of the enterprise customer with the money and resources to deploy these systems. With the new IPC Express platform, Cisco is changing that, and enabling the small and medium businesses to also benefit from the advantages of a VoIP system, at a much lower cost than was formerly attainable. This convergence of voice and data technologies has already proven very beneficial in the enterprise, now the small and medium sized businesses can also reap those same benefits and advantages, while staying within their budget. Cisco IP Communications Express: CallManager Express with Cisco Unity Express, a recent addition to the Cisco Press library, is the definitive guide to design and deployment of these solutions. The authors have gone the distance with this book in providing insight into the design and deployment considerations of these systems. For the network engineer, and business associate alike, this guide will prove valuable in the decision to implement VoIP solutions using the Cisco IPC Express platforms.

From the beginning, VoIP technology, with a focus on the small to medium business, is discussed. While other books cover material geared towards the enterprise user, this book does an excellent job focusing on the target audience, the small and medium business. Mini case-studies are presented throughout the book with examples appropriate for the small and medium business architecture. The authors provide very detailed examples of typical configuration tasks, and even walk you through a mock-deployment. Detailed configuration processes for both CallManager Express and Unity Express will certainly prove invaluable to the network engineer deploying this solution. Detailed call routing configuration is explained, with an emphasis on dial-peer configuration. With the level of detail the authors have provided in these configuration tasks, nobody should be left in the dark. Integration applications with both H.323 and SIP protocols are explained in detail. This functionality adds value to this system in almost any environment, H.323 or SIP. A detailed explanation of troubleshooting processes will guide you through resolving many of the system issues which you may encounter as part of your Cisco IPC Express system deployment.

The authors have done a wonderful job with this book in preparing the reader to successfully deploy an IPC Express system. I would highly recommend this book to anybody designing, installing, or even just considering an IPC Express system. This book is a must-have addition to any engineers library.
Very useful guide 23 May 2007
By Niluka Fernando - Published on
Format: Hardcover
A very good reference guide for any new/existing cme/cue deployment. Specifically the sample config guides were very useful. Overall this book is well written.
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