Surely it must be an act of fraud for anyone to sell a shoe rack of such abysmally poor quality! It is the worst product ever. I have never been so enraged about buying a useless item. I bought this item off Amazon because I have acquired a few more shoes and have had an excellent experience with a similar 4-tier shoe rack I bought from Woolworths 2 years ago that perfectly met my needs. The shoe rack I got from Woolies is sturdy and solid. In addition, the Woolies one still stays together even when fully extended, comfortably holds all the shoes put on it without wobbling/falling apart and even cost a little less than this rubbish sold by Elite Housewares.
You dare not try to extend the Elite Houseware product fully because at best, the racks would end up being V-shaped and at worst, just fall down. Unfortunately, my husband set up the rack whilst I was away and has discarded the packaging so I doubt it would be possible to return this item. You may be able to get some use out of this item if it is not extended at all otherwise stay away from it. But that would still be a nuisance if it is described as an item that can fit 24 pairs of shoes but can actually take a dozen. If you are concerned about value for money and the word of a seller being his/her bond then PLS DO NOT BUY THIS ITEM! I would rate this product a negative value if it were possible.