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Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience
Jonathan M. Tisch (Author), Karl Weber (Author) Average Customer Review:   (1)
In stock but may require up to 2 additional days to deliver This item Delivered FREE in the UK with Super Saver Delivery. £17.99 £15.29
Review
"The secret to running a good hotel is making guests feel welcome, providing a memorable experience, and ensuring both physical and psychological security, 24/7. Those principles can be applied to any business trying to attract and keep customers, according to Jonathan Tisch, chief executive of... Read More |
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