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The Chief Learning Officer: Driving Value Within a Changing Organization Through Learning and Development (Improving Human Performance)
 
 
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The Chief Learning Officer: Driving Value Within a Changing Organization Through Learning and Development (Improving Human Performance) [Paperback]

Tamar Elkeles , Jack J. Phillips PhD in Human Resource Management.
4.8 out of 5 stars  See all reviews (4 customer reviews)
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Product details

  • Paperback: 360 pages
  • Publisher: A Butterworth-Heinemann Title; 1 edition (6 Nov 2006)
  • Language English
  • ISBN-10: 0750679255
  • ISBN-13: 978-0750679251
  • Product Dimensions: 22.6 x 15 x 1.8 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 88,328 in Books (See Top 100 in Books)
    #63 in  Books > Business, Finance & Law > Management > Human Resources > Training
    #19 in  Books > Business, Finance & Law > Management > Knowledge Management
  • See Complete Table of Contents

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Product Description

Review

""The Chief Learning Officer" clearly describes how the CLO and the learning function can add measurable value to a business enterprise. Those who work in the corporate learning function will find guidance in this book, and those who view the learning function skeptically will find plenty of reason to think again about the importance of the CLO. This book is an invaluable guide to making learning routine, an ability needed in so many large organizations challenged to keep pace with their changing markets."
-- Dr. William Barnett, Professor of Business Leadership, Strategy and Organizations, Stanford Graduate School of Business

"Drawing from interviews, survey data, and rich corporate experience, this book brings definition and clarity to a senior leadership role that an ever-increasing number of leading companies are regarding as critical to their success. By situating the CLO's role in the broader organizational context, the book also does a lot to highlight the important connection between organizational learning and organizational strategy."
-- Joel M. Podolny, Dean and William S. Beinecke Professor of Management, Yale School of Management

"In a world full of leadership advice, Elkeles and Phillips provide an excellent road map telling us what all CLOs need to know to accelerate
learning and development. Every company should incorporate a leadership development strategy. This excellent book will help countless CLOs."
-- Cindy L. Johnson, 3M, Manager, Leadership Development

"The Chief Learning Officer will quickly become the encyclopedia for those devoted to learning. It is comprehensive, integrated, insightful, and innovative. Those charged with learning and development will acquire frameworks, tools, and applications that will help them design and deliver learning to create value. Anyone interested in furthering learning will savor this work. It combines theory, research, practice, and measurement and has set the standard for what can be in the learning domain."
-- Dave Ulrich, Professor, University of Michigan; Partner, The RBL Group

"Hiring great employees and providing them with opportunities to develop is critical for business success. Creating an environment that encourages learning increases innovation and generates new
ideas. This book focuses on the emerging role of the Chief Learning Officer and provides strategies for building a top learning organization."
-- Dr. Irwin Mark Jacobs, Chairman of the Board and Founder, QUALCOMM

Product Description

New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.

This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

* Real world strategies from successful CLO's
* Practical applications for skill development
* Shows how to connect the learning enterprise to the business.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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1 of 1 people found the following review helpful:
5.0 out of 5 stars "If you think education is expensive, try ignorance." (Derek Bok), 8 April 2008
By Robert Morris (Dallas, Texas) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
This review is from: The Chief Learning Officer: Driving Value Within a Changing Organization Through Learning and Development (Improving Human Performance) (Paperback)

Borrowing a phrase from Charles Dickens, for those involved in enterprise learning initiatives, these are "the best of times, the worst if times." Never before throughout human history has there been more and better information available than there is now, nor has it been easier to obtain or disseminate it. However, information needs are constantly and rapidly changing, especially in what has become (in Thomas Friedman's apt phrase) a "flat world," one without borders. Moreover, many executives have developed what Jeffrey Pfeffer and Robert I. Sutton so aptly characterize as a "knowing-doing gap." As a result, chief learning officers (CLOs) or their equivalent have an abundance of opportunities but they also face a number of significant challenges. In this volume, Tamar Elkeles and Jack Phillips provide information and counsel that suggest how to drive value within a changing organization through learning and development. They take various challenges into full account while responding to key questions such as these, devoting a separate chapter to each:

1. Insofar as the CLO is concerned, what are the most significant trends and issues?
2. How to devise a program that links strategy to learning?
3. How to set an appropriate investment level?
4. How to align the learning enterprise with business needs?
5. How to complete a transition to performance improvement?
6. How to create value-based delivery?
7. How to manage for value?
8. How to demonstrate and quantify the ROI of learning?
9. How to manage talent for value?
10. How to establish and then sustain productive management relationships?

Then in the final chapter, "The Voices of CLOs," Elkeles and Phillips include brief but insightful commentaries by 17 prominent chief learning officers, excerpted from interviews of them by Elkeles. (I wish it were possible to read each interview in its entirety.) "They are exceptional at what they do, well-known, and highly respected for their views. More importantly, they offer realistic perspectives about how the CLO function in the organization is managed. To varying degrees, the interviewees comment on some aspect of nine issues (listed on Page 287) that represent the focus of this book.

Readers will especially appreciate Elkeles and Phillips' skillful use of various reader-friendly devices, notably the provision of Figures (e.g. Figure 1-1, "CLO Roles to meet business challenges," Page 3), Tables (e.g. Table 3-2, "Turnover Cost Categories," on Page 62 and Table 5-4, "Core Competencies Associated with Performance Improvement Work," on Page 120), dozens of boxed quotations inserted throughout the narrative that are relevant to the given context, a "Final Thoughts" section at the conclusion of most chapters, and dozens of Checklists (e.g. "Steps for Needs Assessment and Analysis" on Page 98 and "Benefits of Management Involvement" on Page 276). These and other devices will facilitate, indeed accelerate a review of key points long after the book has been read.

Although this book was primarily written for chief learning officers (with or without a formal title), I think it is also a "must read" for other C-level executives and especially for board members and CEOs. I agree with Peter Drucker that everyone involved in an organization (whatever its size or nature may be) must be knowledge workers. Only then can effective leadership be developed at all levels and in all areas, thereby ensuring that the organization can achieve and then sustain a competitive advantage. The combined costs of failing to do that are incalculable. Hence my selection of Derek Bok's comment to serve as the title of this review.

Congratulations to Tamar Elkeles and Jack Phillips on a brilliant achievement.

Those who share my high regard for this book are urged to check out Jay Cross's Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance as well as Return on Learning: Training for High Performance at Accenture co-authored by Donald Vanthournout and his associates on Accenture's Capability Development team. Also Edward Lawler's Talent: Making People Your Competitive Advantage, Also, John Hager and Paul Halliday's Recovering Informal Learning: Wisdom, Judgement and Community, Dean Spitzer's Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success, and Enterprise Architecture as Strategy: Creating a Foundation for Business Execution co-authored by Jeanne W. Ross, Peter Weill, and David Robertson.
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5.0 out of 5 stars Great resource, 13 Mar 2010
By Robert Demare (Prague, Czech Republic) - See all my reviews
This review is from: The Chief Learning Officer: Driving Value Within a Changing Organization Through Learning and Development (Improving Human Performance) (Paperback)
This is the best book I've read for helping Learning and Development professionals at all levels to sort out what to focus on, what questions to ask, and how to make learning a strategic enabler for organizations. I've read this one cover to cover twice.

Robert Demare, Head of Learning and Development - DHL IT Services
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4.0 out of 5 stars How - and why - to get your company a chief learning officer, 14 April 2009
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
This review is from: The Chief Learning Officer: Driving Value Within a Changing Organization Through Learning and Development (Improving Human Performance) (Paperback)
Since the day Jack Welch tapped Steve Kerr to lead General Electric's learning programs, other top companies have also named chief learning officers and put them to work. Authors Tamar Elkeles and Jack Phillips explain how corporate training has changed, what companies have gained from the CLO managerial approach and how you can garner these benefits for your company. They keep things practical, clear and concise by using many charts, bullet points, tables and explanatory graphics. The book also provides real-world business stories and instructive quotes from successful CLOs. In the last chapter, several corporate learning professionals who are actual heroes explain significant issues they have conquered. Since the profession of being a CLO is still growing, getAbstract recommends this worthwhile introduction to what a CLO should accomplish. The book also helpfully explains what a solid learning department should do to fulfill its teaching mission and to align well with corporate management.
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5.0 out of 5 stars Comprehensive guide to enhancing the impact of Learning/Training and Development in your organisation.
This well put together book by two authors with contrasting experience and styles has resulted in a well thought guide, it instructs on how to create a greater impact/results... Read more
Published on 28 April 2008 by Stan Felstead - Interchange Re...

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