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Changing How You Manage and Communicate Change (Soft Skills for It Professionals) Paperback – 31 Mar 2009


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Product details

  • Paperback: 188 pages
  • Publisher: IT Governance Ltd (31 Mar. 2009)
  • Language: English
  • ISBN-10: 1905356943
  • ISBN-13: 978-1905356942
  • Product Dimensions: 14 x 1.1 x 21.6 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 2,052,532 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

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Product Description

About the Author

As a highly experienced professional speaker and seminar leader, Naomi Karten draws from her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and presentations to more than 100,000 people in such diverse locations as Amsterdam, London, Oslo, Brussels, Vancouver, Toronto, Tokyo, Hong Kong, Trinidad, Costa Rica, San Francisco, Chicago, and New York. Naomi's several service level agreement ebooks, including How to Establish Service Level Agreements, have helped organizations worldwide establish successful SLAs. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Naomi's website, www.nkarten.com, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills. Naomi's newsletter, Perceptions & Realities offers serious advice in a lively, chuckle-generating manner. Numerous issues of this newsletter are posted on her website. In addition, she has published more than 300 articles in print and online publications. Before forming her training and consulting business, Naomi earned degrees in psychology and gained extensive IT experience in technical, customer support, and management positions.

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Customer Reviews

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Fiona Charles on 4 Jun. 2009
Format: Paperback
"Focusing on the human side of change". The subtitle tells you what this book is about: the all-important, but too often neglected people involved in any change we promote, manage or sponsor in the workplace.

Like all Naomi Karten's books, this one is accessible and easy to read (I read it on a train journey), wise, practical, often funny, and above all humane. Karten grabs our interest right away with four stories about changes bungled by neglect of the human realities. She makes the point that it is not only the changees who suffer when their needs are ignored. It's also the would-be change agents, and even the changes themselves. Managing the human side properly makes change better for the people involved, and it is also the most pragmatic way to implement change.

Karten uses several models to illuminate people's behavior during change, most frequently applying the Satir model to the examples and practical advice that comprise most of the book. She continually brings focus back to the reader, asking questions at the end of each chapter designed to get readers to tie what they've learned into their own experiences and practices.

The result is an engaging and practical handbook for change agents. Karten's advice is equally applicable to workplace change and to the inevitable events that change our personal lives.

If you are responsible for making changes happen--or experiencing changes you didn't initiate--read this book. It will guide you through the shoals of human responses (including your own) that will derail your efforts if you neglect them.
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0 of 1 people found the following review helpful By Culture Enthusiast TOP 1000 REVIEWER on 9 Mar. 2014
Format: Paperback
This is an OK book, mostly focused at regurgitating other people's theories and models. The language is very basic. It is more geared to people that are not experienced with change management. The key is the Satir model (not developed by the author) and how to use it to your best advantage when managing change. Some useful (and very logic) tips. Nothing new.
Could be a useful tool for managers that have not dealt with change before and are not familiar with basic theories and the change cycle.

Notwithstanding the focus should be on communication, this book does not offer any example on how to communicate at each stage of change. Just a general overview. Disappointed.
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0 of 1 people found the following review helpful By Ismo Paukamainen on 27 Jan. 2014
Format: Paperback Verified Purchase
I really enjoyed reading this book. I is so true what Naomi writes. Easy to read also for non-native English speaking persons like me.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 2 reviews
An engaging and practical handbook for managing change 4 Jun. 2009
By Fiona Charles - Published on Amazon.com
Format: Paperback
"Focusing on the human side of change". The subtitle tells you what this book is about: the all-important, but too often neglected people involved in any change we promote, manage or sponsor in the workplace.

Like all Naomi Karten's books, this one is accessible and easy to read (I read it on a train journey), wise, practical, often funny, and above all humane. Karten grabs our interest right away with four stories about changes bungled by neglect of the human realities. She makes the point that it is not only the changees who suffer when their needs are ignored. It's also the would-be change agents, and even the changes themselves. Managing the human side properly makes change better for the people involved, and it is also the most pragmatic way to implement change.

Karten uses several models to illuminate people's behavior during change, most frequently applying the Satir model to the examples and practical advice that comprise most of the book. She continually brings focus back to the reader, asking questions at the end of each chapter designed to get readers to tie what they've learned into their own experiences and practices.

The result is an engaging and practical handbook for change agents. Karten's advice is equally applicable to workplace change and to the inevitable events that change our personal lives.

If you are responsible for making changes happen--or experiencing changes you didn't initiate--read this book. It will guide you through the shoals of human responses (including your own) that will derail your efforts if you neglect them.
A real treasure 25 Jun. 2009
By Jutta Eckstein - Published on Amazon.com
Format: Paperback
This book is a treasure mainly because of the countless stories and examples which show the deep experience Naomi Karten has in managing and communicating successfully during change and to which every reader can relate. I highly recommend this book to anyone managing and/or undergoing a change (and who is not?).
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