- Hardcover: 304 pages
- Publisher: Crown House Publishing (Dec 1999)
- Language English
- ISBN-10: 1899836144
- ISBN-13: 978-1899836147
- Product Dimensions: 24 x 15.8 x 2.1 cm
- Average Customer Review: 3.5 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,134,394 in Books (See Top 100 in Books)
- See Complete Table of Contents
Change Management Excellence: Putting NLP to Work
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More About the Author
Product Description
Patrick E. Merlevede, M.Sc. Merle's World
"Most consultants have something to learn from this book, even if they won't admit it! If you plan a change process, make sure someone in your change team reads this!"
Ross Maynard FCMA, MCIM, Ideas into Action
..I recommend this book to consultants and managers as part of their change management armoury.
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Customer Reviews
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
Format:Hardcover
Being a consultant in the field of Change Management, I am very interested in trying to expand my knowledge.
This book initially appealed to me due to its potential which it seemed to offer and therefore it was purchased.
The structure of the book is well presented and follows through its method in a logical sequence, however, it was somewhat heavy in areas which I personally feel might be slightly lighter for the average reader.
I enjoyed the content, but feel that maybe for a person who is wanting to read this sort of subject they start with a little more plain speaking book and take this as a secondary book for the future.
This book has more to offer to a person who already has a reasonable knowledge of the subject and therefore improves this knowledge.
It was very interesting this book on the long and laborious journeys on the aircraft.
4 of 4 people found the following review helpful
Format:Hardcover
Martin Roberts clearly has a wealth of experience in applying NLP techniques to change management situations. In this book he presents that experience clearly and concisely. His writing style is accessible, practical and even chatty. Rather than seek to cover the whole of NLP he wisely concentrates on the techniques which, he believes, are most useful in the business context. The coverage of the Meta Model is excellent and his innovative turning of the "Well Formed Outcome" model into the "Well Formed Problem" and "Well Formed Solution" is a delight - the highlight of the book. He also offers interesting coverage of the use of Logical Levels, Perceptual Positions and time lines in business.
If the book lacks anything it is a conclusion. There is no bringing together of his thoughts, ideas and key points. Instead the book ends rather abruptly with an unnecessary critique of TQM and other "packaged" approaches to change management.
Overall though, I recommend this book to consultants and managers as part of their change management armoury. It is both readable and practical, and not all management books fit that description !.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
3 of 3 people found the following review helpful
Clear and practical guidebook
17 Sep 2000
Format:Hardcover
For the busy people in managemnt, with no training in NLP (Neuro-Linguistic Programming), this is an excellent introduction. The author with his wide background and experience has digested the unique contributions of NLP and made useful modifications and applications. Instead of jumping to the Well-formed Outcome, he devotes much space to the Well-formed Problem". He also covers Rapport, Language, Designing for Excellence and Solution, Resolving Conflict and Aligning Attitudes and Beliefs, and Use of Time-line... His short final chapter reviewing packaged solutions: Total Quality Management (TQM),Re-engineering, the impact of IT, Knowledge Management (KM), gives a useful perspective for appreciating the positive aspects and innoculates people against failure in Change Management projects. P.S. There are a few mistakes in the information listed on the Net. Martin Roberts, Ph.D. is the only author. (In 1992 he formed, with his wife Glenys, the Anglo-American Book Company.) The book has 280 pages and was published in 1999, not Feb. 2001!
4 of 5 people found the following review helpful
Walking the Walk
12 April 2001
Format:Hardcover
When it comes to books like this it's often hard to know what you're really getting. I mean, has the author really 'walked the walk'? or is s/he just spinning a good tale?
In the case of Martin Roberts I can, with confidence, assure you that you're getting the gen-u-wine article. And I know that because one of my own business colleagues - whose opinions I value and trust - worked with Martin for a number of years, and assures me that he really has done what he claims to have done in terms of introducing NLP techniques into high-powered, high profile change programmes.
Having said that, I must admit that I found the book top be something of a 'curate's egg'.
With NLP being something like 25 years old, it's getting increasingly difficult for authors to find just the right balance when writing about NLP. Especially when they're writing about NLP and some other major topic.
Do you try and give 'equal time' to both subjects? Do you assume that your readers will already have a basic grounding in NLP so that you don't need to go over the basics yet again? Or do you assume nothing and try to work in a succinct overview of NLP for the benefit of those readers who are coming to it for the first time?
I'm not going to say that Martin has cracked the problem in this book. But I've seen a LOT worse.
So, what we get is essentially a book in three parts.
Part 1 - the first five chapters - is both an introction to change management *and* a fairly basic overview of some relevant NLP techniques.
Part 2 - chapters 6 - 8 inclusive signals a distinct change of gear as the author launches into an excellently written description of the change management process which clearly demonstrates the author's enthusiasm for the subject, even though he has now moved on to be a very successful publisher.
In Part 3 - the rest of the book - Martin undertakes the tricky job of weaving these two strands together. And with considerable success, I'd say.
So, whilst I'm happy to recommend the book with some enthusiasm, I think it has to be with the qualification that readers will probably get the greatest benefit from the book if they already know the basics of NLP. On this score I'd recommend "Develop Your NLP Skills" (see... for a short and comprehensive overview, or "Managing with the Power of NLP" for a rather longer introduction.
With that prior knowledge already on hand, you may find that you can pretty much skim the first five chapters.
So have you wasted your money? No way! The material in the rest of the book is still more than worth the cover price [even without a discount 8¬) ]
1 of 2 people found the following review helpful
A Practical Guide for Corporate Cultural Change
27 May 2000
Format:Hardcover
As a Systems Engineer tasked with bringing about a shift from personality-driven programs to process-driven programs, I was looking for a practical guide to help with this cultural change. This book was it. It clearly describes why many Change Management programs fail and provides practical concepts and applications for success. I recommend it for anyone chartered with installing any type of corporate change, and particullarly those consultants engaged in applications of Change Management. Excellent insights from the field of Organizational Psychology, and using Neuro Linguistic Programming (NLP) for corporate business change.
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