This bag on arrival looked nothing like the neatly hanging tassles in product website photo. ALL tassles were bent out of shape, just like many other versions from other companies selling exact bag. i chose this company hoping the bag was as photo, so very disapointed. It also had a terrible chemical smell.
The company were not helpful, i explained the problems and said i had taken a photo of the bag for my proof/records, as i wished to return bag and did not want to pay for returns, as there was no invoice/returns address supplied.
This company REFUSED and demanded they saw the photo first, along with barcode info...so they tried to make it difficult, i said they would see the problems on receipt of the bag being returned if they simply sent an address...they still refused, implying i did not like the bag...this was totally untrue and ridiculous...i did not want to be caught out by paying £4.00 returns, along with £4.00 delivery and they only refund the cost of bag which was £10.99, as the delivery and returns was nearly the price of the bag itself.
So rang Amazon with this issue, they understood and suggested i file a claim against this company, which the company were not happy about but if only they had accepted the problem in the first place, instead of giving me a tonne of grief, their reputation would be in tact, i will never shop with them ever again....yet another ruined retail sellers reputation.
That was the first and last time i ever attempt to buy a cheap synthetic bag.....so be warned!