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One of the best products I have ever bought, even if not so easy to find right filter replacement. My cat loved it and drunk from it, till her last few hours. We managed to move her in front of it, wrapped in a blanket, because to week to move, and she slurped her water. She died of cancer, few weeks ago
The plug does get very hot but have not had a problem with the water being warm. I do have two cats though and they drink a lot of water so I'm regularly topping it up with cold water.
Is there a way of getting the water to pump through properly? Mine trickles through and only on one side, so my poor cat keeps licking dry plastic. 12 Jun 2014
You should make sure it sits on a straight surface. If the surface is not straight, the water will flow only on one side.
What are the right filters for the new model ? An ASIN would be fine as response to my question, thank you. 5 Jul 2014
http://www.amazon.co.uk/gp/product/B00B5V6TUI/ref=pd_lpo_sbs_dp_ss_2?pf_rd_p=479289247&pf_rd_s=lpo-top-stripe&pf_rd_t=201&pf_rd_i=B00CO527IC&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_r=0M4T47MVZ38TEYQK2F9G This is the right one off amazon, make sure it's the water softening type.
My fountain came today. Is it correct that water only flows on side of the dome? I have checked its level- YouTube videos show water covering the dome? 2 Apr 2015
The water would come out of the centre whole and trickle down over the whole of the dome. When I clean mine, that is the filter etc. and then it all back together I sometime notice that water trickles down one side only. I then fiddle with the centre piece, wobbling it very slightly whilst the motor is switched on so that you can see if the water direction changes. It usually does and starts to go over all of it. Hope this helps. Otherwise you could try taking it apart and reassembling it. Hope it helps. My cat loves this fountain and drinks litres of water every week. Remember to keep it topped up to the required level. If you hear the motor make a louder noise it could be that you have let the level get too low.
The small adapter that plugs into the wall became very hot and eventually broke. Does anyone know if the adapter can be bought separately? 27 Jan 2015
Hi _ I had to buy this AGAIN - because my plug broke - tried everywhere for the same 12v adapter to no avail. Someone did suggest looking at fairy lights or electrical bits in pound shops, but ended up having to rebuy the entire product. And to boot, my kitty used the original with the light green inserts, this new one with the blue, he wouldn't use - just didn't like the colour. So ended up putting the new plug on my old water fountain. Hence paid the price of the whole product just for the flippin' plug. Not impressed. I do believe somewhere I did see somewhere selling the plug, but it was nearly for the same price as the whole thing. The only thing, is it is worth it, as my cat does use the fountain a lot (with his preferencial green fittings). Sorry couldnt be more help. ps if you do track down a plug - LET ME KNOW! ;)
Can you use the Catit replacement Fresh and Clear foam / carbon filters with this or do you need to buy the Catit water softening filter? 3 Jan 2015
sorry i don't know the booklet just says use water softening filter