- Paperback: 208 pages
- Publisher: Financial Times Prentice Hall (26 April 1995)
- Language English
- ISBN-10: 027361942X
- ISBN-13: 978-0273619420
- Amazon Bestsellers Rank: 5,765,756 in Books (See Top 100 in Books)
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Product Description
Product Description
This is a collection of case studies drawn from the UK and Europe, designed to enable leisure managers to draw upon the experience of others in implementing good management practice throughout their organization. It covers such issues as problem-solving and decision-making, in addition to operational elements, customer service, staff training and development, leadership, market research and Total Quality Management and the pursuit of excellence.
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