PLEASE READ: Some of you might be a little cynical when you see my 'one star' rating but let me explain why - if like I did, you have spent a lot of time worrying about getting the right size of luggage, and this isn't a purchase you are making on a whim, you are on a budget and you are eager to cram a lot into the backpack you are buying - then this isn't the product for you. All hand luggage on Amazon lists it's dimensions, but I was charmed by the printed measurements (eager, I suppose to vent my frustration at the budget airline staff) The truth is, budget airline staff have measuring tape, they are not interested in what you have printed on your bag. Anyway, I purchased this backpack - All I put in the backpack was my laptop, it's charger, a folded pillow and some toiletries and while waiting on the platform of the train station....the top handle ripped while I bent down to pick it up... waiting for my train to the airport. It was very upsetting. I am baffled at the lack of build-quality on what I consider a long-term purchase. I ended up having an accident while on holiday, granted very specific circumstances, but having some problems with my back meant I couldn't use the shoulder loops - and I really needed a handle to hold my bag on my way home! I never used them... but I expect the shoulder straps are stitched in the same shoddy fashion. It was the very first time I was using the bag, the very first day I had left the house with it, and for that to happen at such an inopportune moment gives me ZERO FAITH in the company that have made this. And if anyone from the company are reading - I would happily have paid £10 more for the item and you use a better quality stitching and thread. A bag purchase is a long term purchase. Yours has the re-usability of a condom.