- Platform: Windows 2000 / 98 / XP / Me / NT, No Operating System
- Media: CD-ROM
- Item Quantity: 1
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Manufacturer's Description
Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.Microsoft Business Solutions CRM Sales and Customer Service Suite Module includes both the Sales and the Customer Service modules.The Sales Module supports your sales team at every stage of the sales cycle, from leads and opportunities management to fulfillment and invoicing.The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support.The Sales and Customer Service Modules are integrated with Microsoft Office 2000 and Microsoft Office XP applications, supporting full sales functionality both online and offline from Microsoft Outlook, e-mail templates and Mail Merge with Microsoft Word, and data export to Microsoft Excel.
Microsoft Business Solutions CRM helps businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.Microsoft Business Solutions CRM Sales and Customer Service Suite Module includes both the Sales and the Customer Service modules.The Sales Module supports your sales team at every stage of the sales cycle, from leads and opportunities management to fulfillment and invoicing.The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support.The Sales and Customer Service Modules are integrated with Microsoft Office 2000 and Microsoft Office XP applications, supporting full sales functionality both online and offline from Microsoft Outlook, e-mail templates and Mail Merge with Microsoft Word, and data export to Microsoft Excel.
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