- Platform: Windows Me / NT / 2000 / 98 / XP, No Operating System
- Media: CD-ROM
- Item Quantity: 1
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Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support. Create and assign cases for customer service requests and manage those cases from creation to resolution. View and update calendar, workload, and records. Use workflow rules to automatically route service requests and cases to appropriate resources for resolution or reassignment. Easily create and update a library of articles and FAQs. Create, update, and manage contracts. Use customizable templates and send automated responses to customer requests.
Microsoft Business Solutions CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Business Solutions CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET - connected technologies, Microsoft Business Solutions CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.The Customer Service Module helps customer service representatives deliver stronger, more consistent and efficient support. Create and assign cases for customer service requests and manage those cases from creation to resolution. View and update calendar, workload, and records. Use workflow rules to automatically route service requests and cases to appropriate resources for resolution or reassignment. Easily create and update a library of articles and FAQs. Create, update, and manage contracts. Use customizable templates and send automated responses to customer requests.
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