When the release date was changed from 21.02.12 to 22.9.12, I felt that this was a rather under hand way of gathering funds for a DVD that was clearly never going to be released on 21.2.12, as the new (2nd) release date was updated a few weeks after the original release date of 21.02.12.
As a longstanding customer of all things linked to the Enigma TV channel, I was assured that a new chapter was to be added to the DVD and accepted the reasoning and general apology sent out in their newsletters. However, it is now the 10.12.12 and I am still waiting to receive my DVD or a reply to my numerous e-mails to explain why there has been no contact or goods. I am well aware that due to back orders that there may have been a wait of several weeks for all orders to be processed and sent out close to the updated release date.
This is the single reason why I have waited so long to post a review, I am not the kind of person who gets annoyed by such things and wanted to be as fair as possible in giving the company ample time to sort out my order, and was willing to let the date change and poor level of service slide as after all a late DVD seems so petty in comparison to other issues in the world. However I feel more than a bit annoyed having had my e-mails unanswered and waiting ten months (or more) to have my order filled.
Finally, Mr Everard, Sir, I have often been disappointed at the lack of referencing in your work (I have followed and supported your work for over six years), as this gives us a chance to verify your claims, however I have forgiven this oversight due to the interesting content of your work. However, Mr Everard and The Enigma Staff, due to my recent treatment you are now off of my 'Christmas card list' and on to my 'money grabbing sensationalist, who rarely references his wild claims list'.
Keep up the great work........... I am very, very, very unhappy with the terrible customer service and such high levels of annoyance are rare in a laid back character, such as myself. Perhaps my DVD has been lost in the mail or taken into the realm of the SPIRIT WORLD, Chortle, Snigger, Hardy Hahahahahaha