- Hardcover: 242 pages
- Publisher: John Wiley & Sons (9 Nov 2004)
- Language English
- ISBN-10: 0471655775
- ISBN-13: 978-0471655770
- Product Dimensions: 21.7 x 15.1 x 2.3 cm
- Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 1,394,913 in Books (See Top 100 in Books)
- See Complete Table of Contents
Business Process Outsourcing: The Competitive Advantage
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Product Description
Product Description
Business Process Outsourcing (BPO) is becoming the new revolution as company′s of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step–by–step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
∗ Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
∗ Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
∗ Empowers businesses of all sizes to take advantage of this all–encompassing business revolution.
This book provides a step–by–step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
∗ Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
∗ Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
∗ Empowers businesses of all sizes to take advantage of this all–encompassing business revolution.
From the Inside Flap
Outsourcing is a hot topic in the business press, but it’s hardly new. A key methodology in today’s business world, business process outsourcing (BPO) lets companies take full advantage of the realities of globalization by exporting certain business processes to outside providers who can do it cheaper, faster, or better. The benefits of BPO in terms of cost and competition are obvious, but it’s also an effective way for companies to focus more on their core competencies. Outsourcing peripheral functions lets companies concentrate on what they do best.
Many functions can be and are regularly outsourced, such as payroll and benefits, customer service, call centers, technical support, and even manufacturing, but BPO is much more than the movement of jobs from one place to another. Like other business methodologies such as Six Sigma, BPO is a process that must be undertaken carefully and judiciously to produce maximum benefit for businesses.
This book presents a step–by–step approach to understanding the proper application of BPO, assessing the BPO opportunities within an organization, and managing the initiative effectively. Covering more than just the nuts and bolts of BPO, this comprehensive resource also examines the vital, real–world issues of BPO’s effect on employees and interoffice relationships–helping managers control the pace of change and balance the interests of employees and shareholders. Regardless of the processes involved or the revolutionary nature of modern business, all organizations are built on human beings, and managing human relationships in times of change is a task for which all managers must be prepared. Covering not only practical business considerations but ethical ones as well, this is an indispensable source of information that businesses large and small won’t want to do without.
Enabling real cost reductions for both organizations and their customers alike, BPO is as inevitable a revolution as the business world has seen in decades. Those business managers who fail to recognize and realize the competitive advantage it offers will learn too late that the global economy has passed them by.
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Customer Reviews
Most Helpful Customer Reviews
Format:Hardcover
Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn't as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
2 reviews
Informative guide to business process outsourcing
13 Aug 2008
Format:Hardcover
Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn't as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.
A very good practical introduction to Business Process Outsourcing
23 May 2008
Format:Hardcover
Global competition doesn't just move jobs, it also moves business processes and creates new kinds of business cooperation. For more than a century companies with global reach had to grow into huge enterprises with massive internal infrastructure. With the rise of computer systems, smaller companies learned to share the large mainframes to lower the cost for each business. Specialized providers went into business to offer their systems and expertise so that businesses could focus on their value proposition rather than their information technology.
This outsourcing of non-core operations has expanded to many other kinds of business processes such as human resources and even some aspects of accounting. Some businesses are even creating new value propositions by combining their specialized abilities with those of another company in order for each to have a more powerful offering for their target markets. This is especially true as companies extend their reach around the globe.
Rick Click and Thomas Duening show you how this process works and what you need to do and consider so you can identify which processes you might want to outsource to lower your costs and extend your reach. While this is a practical introduction, it is meant for the general business person having to learn about BPO and having to get up to speed about what has to be done to get it right. If you are an actual BPO practitioner, this can be an introduction, but won't be enough to actually implement your project.
However, it is a good way to get your mind around the subject on a basic level.
Reviewed by Craig Matteson, Ann Arbor, MI
This outsourcing of non-core operations has expanded to many other kinds of business processes such as human resources and even some aspects of accounting. Some businesses are even creating new value propositions by combining their specialized abilities with those of another company in order for each to have a more powerful offering for their target markets. This is especially true as companies extend their reach around the globe.
Rick Click and Thomas Duening show you how this process works and what you need to do and consider so you can identify which processes you might want to outsource to lower your costs and extend your reach. While this is a practical introduction, it is meant for the general business person having to learn about BPO and having to get up to speed about what has to be done to get it right. If you are an actual BPO practitioner, this can be an introduction, but won't be enough to actually implement your project.
However, it is a good way to get your mind around the subject on a basic level.
Reviewed by Craig Matteson, Ann Arbor, MI
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