Business Process Management: A Rigorous Approach
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"Martyn Ould has re-invented process modelling for the real world. Throw away pre-conceived ideas of wall-to-wall reengineering charts, workflow diagrams and arcane application logic. The author shows us that processes are participatory, concurrent and mobile. Their underlying formalism is interactive role-based computation. With the advent of Business Process Management Systems (BPMS) this important book is essential practice for those modelling processes using languages such as BPML and BPEL." Howard Smith, co-chair of the Business Process Management Initiative (BPMI.org) and Chief Technology Officer, Computer Sciences Corporation European Group.
Product Description
Businesses must constantly adapt to remain competitive and cannot be held back by static IT systems. Riva is a pioneering method for business process management used to design, model, analyse and record. The methods described in the book work on a business level, but they are IT-orientated and willl be invaluable to those who want to improve or design business processes or organisational structures to identify IT solutions, especially those involving BPM systems, workflow or document management.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
Format:Paperback
When I read this book, my overriding impression was that, at last, I have found a process modelling approach that I can reconcile with what I see happening in real-world processes around me.
In particular, this book addresses two areas of process modelling which are often poorly handled. Firstly, it shows how to define process boundaries based on an analysis of the business area under consideration. This is a breath of fresh air compared to the often used hierarchical decomposition approach which at worst is an arbitrary chunking of the activities within an organisation, often demarcated along the lines of traditional functional silos. Secondly, it addresses representing points of scalability within processes, the oversight of which is a common cause of business process failure (and usually highly visible to the customer).
Even if you are required to model processes using BPMN, rather than the Role Activity Diagram notation used in this book, I still recommend you read it; you will never approach process modeling in the same way again!
In particular, this book addresses two areas of process modelling which are often poorly handled. Firstly, it shows how to define process boundaries based on an analysis of the business area under consideration. This is a breath of fresh air compared to the often used hierarchical decomposition approach which at worst is an arbitrary chunking of the activities within an organisation, often demarcated along the lines of traditional functional silos. Secondly, it addresses representing points of scalability within processes, the oversight of which is a common cause of business process failure (and usually highly visible to the customer).
Even if you are required to model processes using BPMN, rather than the Role Activity Diagram notation used in this book, I still recommend you read it; you will never approach process modeling in the same way again!
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
2 reviews
3 of 3 people found the following review helpful
Another 'Must Have' for the BPM Practioner
17 July 2008
Format:Paperback
If you are seeking wisdom concerning the reality of process management, this is a solid book on the topic. This book was cited as a reference on the fundamental exam for the OMG's Certified Expert in Business Process Management.
The book is well written, well organized, and has many good true-life discussions.
My only quible is the process notation is dated (it was written before BPMN).
The book is well written, well organized, and has many good true-life discussions.
My only quible is the process notation is dated (it was written before BPMN).
2 of 3 people found the following review helpful
Role Activiuty Diagrams ... trump BPMN
26 Sep 2008
Format:Paperback
Martyn Ould is the grandfather of the Role Activity Diagram (well not quite th inventor, certainly the guy who has pushed it furthest).
Having taught this notation and BPMN for the last few years (and now written the authoritative guide on BPMN "BPMN Modeling an Reference Guide") I just wish more people would take notice of RADs.
The book is the complete reference to RADs, which IMNSHO are way better than BPMN if your are trying to get a handle on who does what with whom. Yes, the notation is not a flow diagram, but it will help you see your process differently ... which any number of flow diagrams will not (whether they are based on BPMN or not).
The other thing that this book has going for it is the "Unit of Work Analysis" technique which is discussed extensively in Chapter 6. Again, IMNSHO, one of the few techniques available for process architecture design. If you want more - contact me directly.
Having taught this notation and BPMN for the last few years (and now written the authoritative guide on BPMN "BPMN Modeling an Reference Guide") I just wish more people would take notice of RADs.
The book is the complete reference to RADs, which IMNSHO are way better than BPMN if your are trying to get a handle on who does what with whom. Yes, the notation is not a flow diagram, but it will help you see your process differently ... which any number of flow diagrams will not (whether they are based on BPMN or not).
The other thing that this book has going for it is the "Unit of Work Analysis" technique which is discussed extensively in Chapter 6. Again, IMNSHO, one of the few techniques available for process architecture design. If you want more - contact me directly.
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