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Business Process Management: Practical Guidelines to Successful Implementations
 
 
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Business Process Management: Practical Guidelines to Successful Implementations [Paperback]

John Jeston , Johan Nelis
3.7 out of 5 stars  See all reviews (3 customer reviews)
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Business Process Management: Practical Guidelines to Successful Implementations + The Basics of Process Mapping + The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed
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Product details

  • Paperback: 496 pages
  • Publisher: A Butterworth-Heinemann Title; 2 edition (18 Jan 2008)
  • Language English
  • ISBN-10: 0750686561
  • ISBN-13: 978-0750686563
  • Product Dimensions: 24.4 x 19 x 3 cm
  • Average Customer Review: 3.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 289,961 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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John Jeston
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Product Description

Review

'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College --This text refers to an out of print or unavailable edition of this title.

Product Description

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Most Helpful Customer Reviews
14 of 15 people found the following review helpful
Format:Hardcover
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
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3 of 3 people found the following review helpful
Everyone can process 12 Dec 2008
Format:Paperback
Sorry for the change of the original quote from Ratatouille ("Everyone can cook"), but I had the same feeling: this book is really an outstanding resource in case you need to know more about the management of processes, methodologies. I think it must be read by all decision makers.

Very clear language, easily understandable for an interested outsider (like me) too.
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6 of 8 people found the following review helpful
Jargon and pictures 14 Oct 2008
Format:Paperback
I'm sorry but I have to disagree with the previous reviewer about this book. The authors have created a complicated and disorganised book that doesn't make much sense to someone with a fairly logical thinking pattern. The book is a great example of the abuse of graphics and tables to try and get a message accross, but eventually just confusing the reader.

It contains a lot of really big words but doesn't say much. I wish I could say I learnt something from it but it's really just a waste of good Brazilian rainforest.
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