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on 17 February 2007
Harmon manages to give a common-sense but comprehensive view across various forms of Business Process Management in use in organisations today. He takes in a wide range of tools and techniques as part of his broad sweep and offers good advice as to how to actually set about the seemingly forbidding task of using process as a means of driving a business to reach the giddy heights of continuous improvement and success. He includes a simple but proven and effective maturity model as a benchmark for measuring where the organisation is today and what it needs to change in order to use process effectively.
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on 22 October 2010
This book explains how to develop a framework for process change and describes the information management principals that are central to successful reengineering. It discusses difficulties with implementation of BPR and reasons for its failure, using case studies. The managerial application of the BPR, including organizational culture, learning, and knowledge sharing is well covered. Definitely an interesting read.
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