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This practical guide employs a holistic approach that addresses critical organizational dimensions, such as human capital, knowledge processes, culture, and infrastructure, providing you with invaluable advice on how to:
Required reading for potential executive sponsors, IT managers, and the business units who will be setting up, manning, and receiving support from the BICC, Business Intelligence Competency Centers helps you set up your BICC effectively, covering strategic information from developing and updating your long–term BI vision to tactical issues like keeping up with software enhancements and providing user training.
Written by renowned experts in the field, this pragmatic guide includes insightful case studies of four companies that have implemented BICCs in South Africa, Belgium, and Italy. In addition, a companion Web site with checklists, job role descriptions, and other useful tools accompanies this book.
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