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Business Analysis Techniques: 72 Essential Tools for Success [Paperback]

James Cadle , Debra Paul , Paul Turner
4.7 out of 5 stars  See all reviews (24 customer reviews)
RRP: £31.99
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Book Description

1 Feb 2010
Business analysts are generally charged with the investigation of ideas and problems. Their role is to formulate options for a way forward and produce business cases setting out conclusions and recommendations. The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools. This book provides 72 possible techniques and applies them within a framework of stages such as 'Investigate Situation', 'Define Requirements' and 'Manage Change'. - Business analysts exist in a variety of roles at the heart of business to identify problems and opportunities; - 72 key techniques for all business analysts; - Practical advice to suit all situations; - Of huge benefit to business analysts, managers, and students. The book complements Business Analysis (ed Debra Paul and Donald Yeates).

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Product details

  • Paperback: 284 pages
  • Publisher: BCS (1 Feb 2010)
  • Language: English
  • ISBN-10: 190612423X
  • ISBN-13: 978-1906124236
  • Product Dimensions: 1.5 x 24 x 16.7 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Bestsellers Rank: 15,281 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description


A master class in linking theory to practice. Full of tips and examples that will lead to a significant improvement in the quality of business analysis. Indispensable to new and experienced practitioners involved in business change. Put your name in this book before someone "borrows it"! -- James Archer Royal Borough of Kensington and Chelsea

About the Author

James Cadle has been involved in the field of business systems for over thirty years, first with London Transport and currently with Assist Knowledge Development of which he is a director. James presents training courses in business analysis, consultancy skills and project management within the public and privates sectors. He co-authored (with Donald Yeates) Project Management for Information Systems, FT Prentice Hall, 5th edition (2008). Debra Paul is the Managing Director of Assist Knowledge Development. She has extensive experience in all aspects of business analysis and business process improvement. Debra jointly edited and wrote the best-selling BCS publication Business Analysis (2006). Paul Turner is a Director of Business & IS Skills and Assist Knowledge Development. He specialises in the provision of training and consultancy in the areas of Business Analysis and Business Change.

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Customer Reviews

4.7 out of 5 stars
4.7 out of 5 stars
Most Helpful Customer Reviews
37 of 38 people found the following review helpful
5.0 out of 5 stars A lucky find 5 April 2010
There are plenty of text books that go into excruciating detail on individual techniques - I recently bought a 270 page book Writing Effective Use Cases (Crystal Series for Software Development), and good though it is, all I really seem to need day to day is the 7 pages in this book. My other favourite things in this book are the ice breaking techniques and workshop section in general, storyboarding, interviewing and mindmaps.

All are given enough treatment to give you the basics if you don't already know the technique (sufficient to work out if it's worth a more in depth study), or to remind you of the key points if it's something you've already previously learnt.

I have loads of books on business analysis, project management and general management, but this is the only one I consistently refer to. I'm thinking of buying a second copy so I can have one at home as well as in the office.
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30 of 31 people found the following review helpful
Format:Paperback|Verified Purchase
This is a good book, but is basically a re-hashing of what is in the Business Analysis book (which covers the BCS Business Analyst Diploma course). I hoped this book would flesh some of the techniques out for me, but it doesn't.

However, if you've not got the BA book and want a one-stop shop for all BA techniques, then this is a great book (though I question some of the techniques as being of any use to a BA. Maybe to a management consultant or strategic change consultant... but I guess that's down to the semantics of job descriptions)
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4 of 4 people found the following review helpful
5.0 out of 5 stars Excellent starting point for any analysis 20 Jun 2011
By Soren F
This book contains an excellent collection of tools and models that serves as a perfect starting point when engaging in analyses (whether it being huge og small analyses). Of course the book doesn't do the thinking for you, and it doesn contain detailed instructions. But it provides a superb overview, that helps you do further research.
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4 of 4 people found the following review helpful
5.0 out of 5 stars Useful for quick reference 16 Aug 2010
Format:Paperback|Verified Purchase
"A very handy book to recollect/review management frameworks and business analysis tools during client consulting and business case development"
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4 of 4 people found the following review helpful
5.0 out of 5 stars BAs Carry this with you every where. 25 April 2010
A great book with all the BA techniques you could want to apply in one place. A really good reference guide to carry round with you at all times (at work).
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3 of 3 people found the following review helpful
4.0 out of 5 stars great book and easy to read 4 Oct 2013
Format:Kindle Edition|Verified Purchase
its a great way to understand business analysis. the book is laid out well and is full of easy to follow examples
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20 of 23 people found the following review helpful
5.0 out of 5 stars No excuses 19 Aug 2010
This book is superb.

I do own, the Business Analysis book as well and deem them both very useful. In the day to day throws of a BA this book will definitely aid you. In fact, I'd say that a lot of the techniques are not exclusive to the role of a BA, I can imagine a lot of managers (all levels) would find this book a great resource from which to make a start on understanding where they are, where they want to go and how they might get there.

For some techniques I feel the book is only a starting place for your knowledge (the authors recognise this) however what I find of most value is a.) there a specific techniques to use and b.) when and where they are best applied.

I now have no excuses not to do a good job as a BA....damn.
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2 of 2 people found the following review helpful
4.0 out of 5 stars Could do with diagrams 19 Feb 2014
By LaM
Format:Paperback|Verified Purchase
A really good reference book covering just about everything in a short paragraph, but it's light on example diagrams so you have to go an look online for those.
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Most Recent Customer Reviews
4.0 out of 5 stars Four Stars
Good "Book of facts" for the Business Analyst.
Published 9 days ago by mikael Westerlind
5.0 out of 5 stars Great book
Excellent reference book to have by your side. A must for all Business Analysts. Would recommend to anyone wanting to develop their thinking.
Published 1 month ago by DENIS JOHN GOUGH
5.0 out of 5 stars Excellent book -- great quick reference
This book will be of interest to practicing business analysts as well as those learning the profession. Read more
Published 2 months ago by Adrian Reed
5.0 out of 5 stars For those who are look to start Business Analysis
Good in sight for people whose job is not in this field or are looking to venture into it. It does offer some helpful hints but also has to lot of back ground information which you... Read more
Published 2 months ago by ian Macdonald
5.0 out of 5 stars Excellent
I originally bought it for only one technique, but have found it a a great reference book to have for all the techniques listed. Well worth it.
Published 4 months ago by A. Ross
5.0 out of 5 stars Great Book!!!
Very good book for your university studies! I would highly recommended this book to anyone who are studying like business models and how business aspects come about!!!
Published 5 months ago by andyxxx
5.0 out of 5 stars Great for refreshing the memory and learning new skills
I've just moved jobs and this book was recommended to me. It's not only great for refreshing my memory on all the good stuff I learned at Uni (10 years ago) but has some... Read more
Published 11 months ago by Amazon Customer
5.0 out of 5 stars Good
Good prompt delivery of this product. The product was as expected. I am glad to recommend the service provided by the vendor.
Published 14 months ago by Dr David I. South
5.0 out of 5 stars Excellent reference book
This is very easy to use teference book for people already familiar with the basic concepts. Its is well written and and a helpful reminder for things you may not have done in a... Read more
Published 15 months ago by AntBee
5.0 out of 5 stars Great purchase
Brilliant book everything you need about Business analysis techniques in one place, highly recommend this, I downloaded the kindle version.
Published 17 months ago by Pam Mann
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