To begin with I was sent the wrong item, and it didn't work. I contacted the company and received an instant email reply. They were so apologetic and courteous not to mention helpful. I returned the wrong item to them and they refunded me the postage plus an extra £10 for my inconvenience the very same day, plus another very apologetic email. I received my new Dual DVD players the very next day with a free gift, a lovely necklace! Every email correspondence was dealt with in minutes, and I was assured that the new players had been checked before hand to make sure they were working fine. The original price was already terrific and with the £10 back even better! The DVD players are great and an absolute God send for any parent who needs to make long car journeys with their kids. They are really easy to set up and have mains plugs as well as cigaret lighter power supply. This company, Simply Goodies has the best customer service I have ever come across in my whole life, i couldn't recommend them enough, thank you so much for your kindness Simply Goodies, how refreshing to receive this kind of amazing service!