FREE Delivery in the UK.
Only 2 left in stock (more on the way).
Dispatched from and sold by Amazon.
Gift-wrap available.
Bureaucracy: What Governm... has been added to your Basket
Condition: Used: Good
Comment: Used Good condition book may have signs of cover wear and/or marks on corners and page edges. Inside pages may have highlighting, writing and underlining. All purchases eligible for Amazon customer service and a 30-day return policy.
Trade in your item
Get a £0.37
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Bureaucracy: What Government Agencies Do and Why They Do it (Basic Books Classics) Paperback – 9 Jan 1991

1 customer review

See all 5 formats and editions Hide other formats and editions
Amazon Price New from Used from
"Please retry"
£10.74 £4.06
Textbook Binding
"Please retry"
£15.99 FREE Delivery in the UK. Only 2 left in stock (more on the way). Dispatched from and sold by Amazon. Gift-wrap available.

Frequently Bought Together

Bureaucracy: What Government Agencies Do and Why They Do it (Basic Books Classics) + Public Management Reform: A Comparative Analysis - New Public Management, Governance, and the Neo-Weberian State
Price For Both: £47.48

Buy the selected items together

Trade In this Item for up to £0.37
Trade in Bureaucracy: What Government Agencies Do and Why They Do it (Basic Books Classics) for an Amazon Gift Card of up to £0.37, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Product details

  • Paperback: 464 pages
  • Publisher: Basic Books; Reprint edition (9 Jan. 1991)
  • Language: English
  • ISBN-10: 0465007856
  • ISBN-13: 978-0465007851
  • Product Dimensions: 20.3 x 13.7 x 3.1 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 404,146 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Discover books, learn about writers, and more.

Product Description

About the Author

James Q. Wilson is James Collins professor of management and public policy at UCLA. Winner of the 1990, James Madison Award of the American Political Science Association, he is also the author of Moral Sense and Moral Judgement.

Inside This Book

(Learn More)
First Sentence
ON MAY 10, 1940, Army Group A of General Gerd von Rundstedt left its positions in Germany, moved through Luxembourg unopposed and through the southern part of Belgium with only slight opposition, and attacked France. Read the first page
Explore More
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

4.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See the customer review
Share your thoughts with other customers

Most Helpful Customer Reviews

Format: Paperback Verified Purchase
Not my usual choice of book, but necessary for the management course I am doing. Very useful for studying with explanations of theories etc.. Good to pick out the particular section you need.
The book arrived within the time given, good packaging, would recommend seller.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on (beta) 24 reviews
68 of 71 people found the following review helpful
Comprehensive Guide To Government Bureaucracy 2 Jan. 2002
By Tansu Demir - Published on
Format: Paperback
This book is really a "comprehensive" (in the literal meaning of the word), clearly written, richly supported by concrete cases (mostly, federal agencies) guide about government bureaucracy mainly in the United States. From introduction to the end, Wilson clearly and convincingly demonstrates the reasons what the government agencies do and why they do that in the way they do.
The book is organized into six parts: Organizations, Operators, Managers, Executives, Context, and Change. In the first part, Wilson's thesis is simply that organization matters. Organization must be in accordance with the objectives of the agency. In the second part, the author examines the operators' behavior (say, street-level bureaucrats) and how their culture is shaped by the imperatives of the situation they encounter in a daily basis. The third part deals with the issues peculiar to managers of public agencies. In this part, attention is focused upon the constraints that put the mangers in a stalemate (see chapter 7, this chapter is completely insightful!!). The fourth part is devoted to the Executives. This part clearly illustrates why the executives of government agencies compete with other departments and which strategies are used in the process of competition and/or cooperation (especially see the 10th chapter about Turf, insightful!!). In the fifth part, Wilson focuses on the context in which public agencies do their business (Congress, Presidents and Courts). In the last part, Wilson summarizes the problems and examines alternative solutions (the market alternatives to the bureaucracy) and concludes with reasonable and "little" propositions.
In the book, I found especially some points very insightful to me. One of them is concerned with the distinction between government agencies. According to the typology Wilson forms the government agencies are classified into four groups. That is, production organizations, procedural organizations, craft organizations, and coping organizations. This distinction is chiefly based upon the visibility/measurability of the organizations' outputs and procedures. In this logic, the "production organization" is defined as having both measurable processes and visible/understandable outputs (i.e., Social Security Administration). "Procedural organizations" perform measurable processes, but they have no visible or easily measurable outputs. The "craft organization" is characterized by having immeasurable processes and visible outputs (i.e., the armies). However, the "coping organization" has neither measurable/controllable processes nor visible outputs (i.e., the Police Department, the Department of Education). This taxonomy is put forward and used in the rest of the book as one of the main determinants of the problems (and also successes) in the public sector.
The second important and insightful point made by Wilson is concerned with the efficiency in the public sector. To Wilson, measuring efficiency is a difficult project in the public sector. Wilson approaches the efficiency from a different perspective that we are not so accustomed. His question is that if the efficiency is the ratio of input to the output, what are the outputs of the public agencies and can those outputs be measured/quantified? "Contextual goals" sought by public organizations in addition to their main objectives make the efficiency measurement problem more complex and elusive. If contextual goals are taken into consideration the efficiency of the public organization incredibly increases.
The third important point is concerned with the organization mission. Wilson sees organizational mission in the public sector radically different from how we learned it in the organization theory courses. To Wilson, organization mission is same with the public agency's culture if the culture is widely and heartily shared by the most of the organization's members. To connect organizational mission to the organization culture provides the author with another insight that in public sector, the culture of public agencies defines their mission (not congressional mandates or paper enactments!!). Culture is formed mainly according to the situational mandates of the work being done (and also many other factors such as leadership). That is, in addition to the "organization", also the "situation" matters.
Wilson does not neglect to touch another (susceptible) problem in the public sector: "red tape". To the author, the main reason behind the red tape can be explained with the fact that since there are high risks at stake when the rules are violated there is a "tendency" to multiply the rules, as (big or small) scandals occur, so as to impede the future scandals and violations that consume the trust capital generously in the eye of the common citizens.
Wilson also asks the question why public agencies are not given specific and well-defined goals. The reply to this question is "multiplication of interests". According to Wilson, as time pass, different interests find a place in the mission of the organization and accordingly new goals (for new interests [supported by politicians] to be satisfied by the agency) are added to the "objectives" list of the agency (mostly, contradictory to each other). You can discern this dynamic by comparing the total page number of the some enactments today in enforcement with the original page number when the enactment was first adopted (maybe ten years ago).
Having reviewed the government bureaucracy comprehensively, Wilson develops some "little" reform propositions. Wilson believes that if a reform is to be successful, it must take into account the situational imperatives of the public sector organizations, and the "reward systems" must be suitable to the output expected (this point can be summarized with the motto that DON'T REWARD THAT YOU DON'T WANT TO SEE).
Once you have finished the book will you likely to ask this question: Is really "bureaucracy" not a simple phenomenon? It has always been difficult to summarize the "great books", and this book is one of them. This book must be read in its entirety. Highly recommended.
43 of 45 people found the following review helpful
excellent examination of institutions 22 Oct. 1999
By A Customer - Published on
Format: Paperback
Wilson's book is a breath of fresh air after years of being forced to deal with stilted rational choice texts in graduate school. Though the idea of finding a study of bureaucracy interesting seems strange, I literally could not put this book down- and not only because I am a poliSci nerd.
Wilson's review of how bureaucracies make policy is pretty comprehensive- he nods at almost all of the major contributors to the discipline. For this reason the book is an excellent introduction to Political Science for someone wishing to get beyond the 101 courses.
His most interesting work deals with the formation of institutional culture- how the definition of an agency's tasksm and the limitations of its capabilities influence its performance and can often produce seemingly "irrational" behavior.
The most interesting thisn, however, is his discussion of how institutions and organizations develop an "ethos" or organizational culture. What bureaucrats do depends not only on what they think their priamry task is, but to a large degree on who they think they are. It is an area often neglected in the field today.
Wilson is a giant, and I recommend him to anyone who is interested in policy, in academia, or outside of it.
11 of 12 people found the following review helpful
Wonderfully written 20 April 2005
By Newsman78 - Published on
Format: Paperback Verified Purchase
Wilson, as usual, writes amazingly well in this comprehensive book covering bureaucracies, how they operate, and why bureaucrats act the way they do.

He discusses the different organizational features that persist across all bureaucracies, and why it is that once a bureaucracy is created it's almost impossible to get rid of. This may pique your interest if you've been following the recent attempts to solve our intelligence problems by adding more layers of bureaucrats, as if that will somehow solve the problem.

Highly recommended to all students of American politics.
4 of 4 people found the following review helpful
great read for policy people 9 May 2007
By D. Jacobowitz - Published on
Format: Paperback Verified Purchase
I just finished a masters program in public policy, and though this book was not used in any of my classes, it was recommended reading. I have to say that it provides a great introduction to bureaucracies and why they are the way they are. (Spoiler: it's not, as many believe, because bureacrats are idiots) Coming from a background of small, private-sector organizations, this was especially useful for me.

I appreciate Wilson's taxonomies of various organizations. Every political scientist has to have a 2x2 matrix to divide the world, but one of Wilson's, that divides organizations into "production," "coping," "craft," and "procedural" is particularly useful. If you are planning a career in public service, you'd do well to take some time to match your personality to the type of organization you're thinking of joining.
3 of 3 people found the following review helpful
Outstanding, insightful, fascinating 16 Jan. 2013
By Dan - Published on
Format: Paperback Verified Purchase
I've worked with USAID for 20 years and my immediate research interest was narrow, but I found the stories and insights to be most very illuminating. You would think a book about bureacracy to be dreadfully dull but in fact it is a book about people, motivations, success and failure, about organizations dealing with war, education, poverty, justice, and other topics of vital social interest. For anyone working with public or private organizations, I cannot recommend this book highly enough. From first hand, I can tell you that the observations about state department are spot-on, really useful. How organizations are created, and then how they develop and change, is very intresting. This book is right up there with ..., I think that only Drucker is in the same rank.
Were these reviews helpful? Let us know