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No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing [Hardcover]

Jason Falls , Erik Deckers
4.0 out of 5 stars  See all reviews (3 customer reviews)
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Book Description

1 Sep 2011 0789748010 978-0789748010 1

The In-Your-Face, Results-Focused, No-“Kumbaya” Guide to Social Media for Business!

  • Detailed techniques for increasing sales, profits, market share, and efficiency
  • Specific solutions for brand-building, customer service, R&D, and reputation management
  • Facts, statistics, real-world case studies, and rock-solid metrics

Stop hiding from social media--or treating it as if it’s a playground. Start using it strategically. Identify specific, actionable goals. Apply business discipline and proven best practices. Stop fearing risks. Start mitigating them. Measure performance. Get results. You can. This book shows you how.

 

Jason Falls and Erik Deckers serve up practical social media techniques and metrics for building brands, strengthening awareness, improving service, optimizing R&D, driving better leads--and closing more sales.

 

“Conversations” and “communities” are wonderful, but they’re not enough. Get this book and get what you really want from social media: profits.

 

Think social media’s a passing fad? Too risky? Just a toy? Too soft and fuzzy? Not for your business? Wake up! It’s where your customers are. And it ain’t going away. Does that suck? No. It doesn’t. Do social media right, and all those great business buzzwords come true. Actionable. Measurable. And...wait for it...here comes the big one. Profitable. Damn profitable.

 

Want to know how to do it right? We’ll show you. And, yeah, we know how because we’ve done it. This is the bullshit-free, lie-free, fluff-free, blessedly non-New-Age real deal. You’re going to learn how to use social media to deliver absolutely killer customer service. How to R&D stuff people actually want. Develop scads of seriously qualified leads. You’ll figure out what you want. You know, the little things like profits, market share, loyalty, and brand power. You’ll figure out how to measure it. And then you’ll go get it.

 

One more thing. We know what scares you about social media. Screwing up (a.k.a., your mug on the front page of The Wall Street Journal). So we’ll tell you what to do so that won’t happen. Ever. No B.S. in this book. Just facts. Metrics. Best practices. Stuff to warm the hearts of your CFO, CEO, all your C-whatevers. And, yeah, you. So get your head out from under the pillow. Get your butt in gear. Let’s go make some money.


Frequently Bought Together

No Bullshit Social Media: The All-Business, No-Hype Guide to Social Media Marketing + Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
Price For Both: £18.53

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Product details

  • Hardcover: 272 pages
  • Publisher: QUE; 1 edition (1 Sep 2011)
  • Language: English
  • ISBN-10: 0789748010
  • ISBN-13: 978-0789748010
  • Product Dimensions: 15.8 x 2.1 x 23.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 435,425 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Authors

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Product Description

Review

"A book like this deserves a no bullshit testimonial: The social media world is so full of it, I really didn’t think anybody had the guts to put out a book like this on it. If someone tells you social media is crap, throw this book at them and demand they read it.”

--Scott Stratten, international bestselling author of UnMarketing: Stop Marketing. Start Engaging

 

“Jason and Erik don’t screw around with wishy-washy theories or starry-eyed notions. If you’re looking for sound advice on how to use social media to grow your business (and who isn’t?), this book is your guide.”

--David Meerman Scott, bestselling author of Real-Time Marketing and PR: How to Instantly Engage Your Market, Connect with Customers, and Create Products that Grow Your Business Now

 

"I've been famously quoted as saying, '99.5% of social media experts are clowns,' but watching Jason over the course of the last five years makes me feel pretty confident that he's in the other .5%."

--Gary Vaynerchuk, cofounder, VaynerMedia; author of The Thank You Economy

 

"Jason and Erik are the real deal. They blend heartfelt sincerity with technical know-how and experience. This book gives you a lot to chew on, and if you let it, gives you a serious step up on your competition."

--Chris Brogan, coauthor of Trust Agents:Using the Web to Build Influence, Improve Reputation, and Earn Trust

 

“Finally, a book that hits the topic of social media in a way that makes it real, practical, and important.”

--John Jantsch, author of Duct Tape Marketing and the Referral Engine

 

"Social media marketing can drive real business results and No Bullshit Social Media delivers straight-talking guidance to help brands succeed."

--Peter Kim, chief strategy officer, Dachis Group

 

“Forget everything you thought you already knew about social media marketing. Chuck it. Start over. Then, turn to page 1 of Falls and Deckers’s No Bullshit Social Media guide and learn from the masters.”

--Todd Defren, principal, SHIFT Communications; blogger, PR-Squared

 

“Deckers and Falls crystallize the relevant aspects of social media marketing in an exciting and informal way. Not just for marketing types, No Bullshit Social Media is a must-read for anyone who has a passion to grow their business by learning how to listen and dialog with their customers.”

--Scott Applebee, vice president marketing, Travelpro International, Inc.

 

"Finally! A no-nonsense marketing book from guys deep within the social media trenches. This book is a must-read for any business that's struggling with social media marketing."

--Michael A. Stelzner, CEO, SocialMediaExaminer.com; author of Launch: How to Quickly Propel Your Business Beyond the Competition

 

“I punched the wall with enthusiasm after reading this book! No joke. This is the best bare-knuckled approach to social media marketing I have ever read. Erik and Jason tell it to you straight. Every CEO, entrepreneur, and business professional should read this book and spit out the BS!”

--Kyle Lacy, author of Branding Yourself and Twitter Marketing for Dummies

 

“Pop! Finally a book that bursts the hype balloon around social media and delivers a real recipe for how to use it to actually build your business. Falls and Deckers call out the fools and phonies and pull no punches while doing so. This book delivers clear-headed, no-nonsense, proven advice that you'll gobble up like candy--especially if you're a doubter about the whole social media craze.”

--Jay Baer, coauthor of The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social

 

“Jason Falls and Erik Deckers waste no words getting right to what works and what doesn't. You couldn't find two more qualified people to deliver the clear story on how social media can grow your business--using the speed and reach of the Internet to make real relationships. Buy this book now!”

--Liz Strauss, brand strategist, community builder, founder of SOBCon

 

"Ripping off a Band-Aid never feels good, but that is exactly what Falls and Deckers do as they cut right to the point and tell you exactly how your company needs to approach social media if it wants to be successful. No kissing your boo-boo in this book!"

--C.C. Chapman, coauthor of Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business

 

“Stop. Put this book down! Step away from the book. Honestly, we’d prefer that you not read this book. We’re quite happy to continue to run laps around your business, and the last thing we need is for you to start trying to satisfy your customers by applying what you’ll learn here.”

--Joe Sorge, entrepreneur, small business owner, burgerwhisperer, coauthor of #TwitterWorks: Restaurant 2.0 Edition: How social media built a restaurant, a pizza truck and thousands of relationships

 

No Bullshit Social Media advances and distills Jason and Erik’s unique and thought-provoking insights about why, and how, we should use what they so simply demonstrate is the most powerful marketing tool available to businesses today--social media.”

--Kevin Taylor, aka @telecomtails; former president, Chartered Institute of Public Relations; founder, Robertson Taylor PR; European lead for Global Results Communications

 

"Many business leaders are still trying to understand the value of social media communication. Falls and Deckers take the key questions and challenges head on, back them up with examples, and spare you the frustrating jargon and hyperbole. If you're an executive trying to get your arms around social or need your boss to better understand, this book is the place to start."

--Amber Naslund, VP Social Strategy, Radian6; coauthor of The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social

 

“Kick-ass straight-talk about how social media has emerged core to businesses' bottom line success. A must-read, with no holds barred.”

--Stacy DeBroff, CEO and founder, Mom Central Consulting

 

"This is a book I'm excited about. Not just because it sounds straightforward (that ‘No Bullshit’ thing!), but because it is. Social media isn't all Rainbow Brite, snuggly puppies, and big group hugs. It's real. It's actionable. It works. So what are you waiting for?"

--Ann Handley, chief content officer, MarketingProfs; coauthor of Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business

 

"Jason and Erik offer something often in painfully short supply in the social media world: business sense. No kumbaya, no fluffy talk about engagement or conversation, just real advice crafted with business needs and a bottom line in mind."

--Christopher Barger, senior vice president of global programs, Voce Connect

 

“‘Yes you can!,’ President Obama’s slogan from his first presidential election campaign, is an apt label to apply to Jason Falls and Erik Deckers’s treatment of social media and its dynamic place in business and marketing. Falls and Deckers pepper their book with credible case studies to illustrate the compelling differences social media marketing can make to any business, large or small. No Bullshit Social Media offers you actionable insights that will help you believe that you, too, can realize benefits that social media marketing can bring to your business.”

--Neville Hobson, ABC (Association of Business Communicators); copresenter, the For Immediate Release podcast series

 

“Jason Falls and Erik Deckers continue to deliver ‘Pristine and Straight Arrow Insights’ into social media marketing. Their book No Bullshit Social Media is just that: no B.S. This book is common sense from cover to cover!”

--Ramon De Leon, social media visionary and international speaker, Domino’s Pizza Chicago

 

“In an era when everyone from kids to grandparents has mastered social media, too many business people are still asking, ‘Do I dare?’ This no-B.S. read says loudly and clearly, ‘Hell, yes!’ It’s a smart, succinct combo of why to and how that persuasively pounds home its social-media premise: ‘You better play, or you’re gonna pay.’”

--Bruce Hetrick, president and CEO, Hetrick Communications

 

"Enough of the excuses! No more saying that you don't ‘get’ social media or that you're too old/out of date/not geeky enough to use today's tools to market your business. Get off your butt, buy this book, and start growing! 'Nuff said."

--Sarah "Intellagirl" Smith-Robbins, PhD, Director of Emerging Technologies, Kelley Executive Partners at Indiana University; Marketing faculty, Kelley School of Business, Indiana University

 

"Social media has changed the rules of how products and services are marketed, forever! In this book, Jason and Erik throw stone-cold facts at the reader and force you to open up to new forms of ROI."

--Arjen Strijker, founder, Somesso.com

About the Author

Jason Falls is a consultant, speaker, strategist, and thinker in the world of digital marketing and social media. He is the owner of Social Media Explorer, a social media consulting service, as well as Exploring Social Media, a learning community. He works with corporate clients, developing and managing their social media and PR strategies. He is a highly sought-after speaker, traveling around the country to speak to various trade associations, conferences, and corporate groups.

 

Erik Deckers is the co-owner and vice president of creative services of Professional Blog Service, a ghost blogging and social media agency. His company works with both small businesses and large corporations. Erik has been blogging since 1997, and he speaks widely on social media topics for personal branding, business, crisis communication, and citizen journalism. He is also a newspaper columnist and award-winning playwright.


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Customer Reviews

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1 of 1 people found the following review helpful
4.0 out of 5 stars Almost no BS Social Media 27 Feb 2013
By Dr. Bojan Tunguz TOP 500 REVIEWER
Format:Hardcover
The BS in the title of this book seems to be referring to the notion that social media is somehow an end in itself, a worthy goal and pursuit that any organization should engage in in its own right. The authors of this book don't really buy into it, and they suggest that neither should you. They view social media as just another form of media engagement. It either helps your business in very tangible and concrete ways, or it doesn't. Any organization should view their social media engagement through a very utilitarian standpoint, and not treat it as a hobby or, even worse, a good-will nebulous outreach. So if that's what you mean by social media BS, then sure, this book will not provide you with any of it. However, if you are looking for a very specific set of advices on how to build your own social media strategy, then you will be somewhat disappointed. The authors are in fact very clear about this point: they don't believe that there is a single overarching strategy for approaching social media. What they do instead in this book is provide you with a collection of insights and case studies that, when understood properly, can give you ideas about how to approach social media in your own situation. This is all fine as far as it goes, but I was really hoping for much more of a concrete, actionable advice.

I am neither a social media maven nor am I looking into a career in such a field, but I have done a fair amount of personal social media promotion over they years. I've read a lot of books and articles on the topic, but am yet to come across one that can provide me with a clear sense of how to grow my own personal brand through social media strategies. So far I have been relying mostly on trial and error, and this book is only marginally helpful beyond the insights that I've come across on my own. However, if you are completely new to the world of social media marketing, then this book could be a useful first resource.
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1 of 1 people found the following review helpful
3.0 out of 5 stars OK, but no great insights 14 Dec 2011
Format:Hardcover|Amazon Verified Purchase
The book is fine for persuading people social media is important, but I have already bought into social media as a marketing tool, so a lot of the book felt like it was "preaching to the converted".

Its light on practical ways to help, and a lot of the questions I had when I bought the book remain unanswered.
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0 of 1 people found the following review helpful
Format:Hardcover
This book is exactly what its authors (Jason Fall and Erik Deckers) say, with both possessing decades-worth of experience in marketing, most recently from the perspective of social media marketing. They have offered readers a complete nuts and bolts guide to social media marketing that emphasizes facts, not the myths, associated with this new frontier which remains surprisingly, quite elusive for many businesses. Theirs is a common sense approach based on the need to be candid with customers and earning their trust and support, which will translate into substantially improved revenues if it is implemented successfully. They emphasize that, unlike other forms of marketing, social media marketing requires building relationships with potential customers, emphasizing one's sincerity, especially with regards to dealing with unexpected problems. For them, a classic example of a business's failure to cope with social media is Nestle's notoriously lackluster attitude toward dealing with complaints posted at its Facebook page, just as Greenpeace was launching a campaign against the company, condemning it for purchasing palm oil from a supplier who was allegedly responsible for substantial deforestation in Indonesia and the deaths of thousands of orangutans. The authors provide readers with ample examples of the roles in which social media can play in marketing, often noting how, almost in the blink of an eye, important news like the killing of Osama bin Laden can be circulated immediately around the globe via social media such as Twitter and Facebook. If one wishes to understand social media marketing and desires a firm understanding of it, then, despite its brevity, the reader will find no better guide than this most timely, and insightful, book.
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