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Product Description
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes. Leaving the question How can I structure my organization to most effectively support ITIL Service Management? This book plugs the gap by explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
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1 of 1 people found the following review helpful
Format:Paperback|Amazon Verified Purchase
Those in the know, will tell you that you build ITIL around your business, not the other way around. If it ain't broke, don't fix it. After all ITIL is a recommended framework of best practice, not mandatory.
So, it's confusing to read the message being given here. Build your IT department around ITIL using the enclosed approach and templates, etc. I was further confused by the constant comparisons to Ancient Egypt.
Not the strongest book in the complementary suite, especially given it was released in 2008.
Sorry Malcom, but in comparing this book to your excellent 2010 release "ITIL Lite", the latter is a clear winner.
So, it's confusing to read the message being given here. Build your IT department around ITIL using the enclosed approach and templates, etc. I was further confused by the constant comparisons to Ancient Egypt.
Not the strongest book in the complementary suite, especially given it was released in 2008.
Sorry Malcom, but in comparing this book to your excellent 2010 release "ITIL Lite", the latter is a clear winner.
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