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Building Great Customer Experiences (Hardcover)

by Colin Shaw (Author), John Ivens (Author) "Why do Dell Computers have signs around their Round Rock offices near Austin, Texas stating 'Customer Experience - Own It'? ..." (more)
4.4 out of 5 stars  (13 customer reviews)
RRP: £25.00
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Product details

  • Hardcover: 240 pages
  • Publisher: Palgrave Macmillan; New title edition (13 Sep 2002)
  • Language English
  • ISBN-10: 0333990137
  • ISBN-13: 978-0333990131
  • Product Dimensions: 23.4 x 16.4 x 2 cm
  • Average Customer Review: 4.4 out of 5 stars See all reviews (13 customer reviews)
  • Amazon.co.uk Sales Rank: 225,994 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • Other Editions: Paperback (2Rev Ed) |  All Editions

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  • See Complete Table of Contents

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