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Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group Paperback – 13 Jun 2014

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LEGO has been a household name all of my life and I was aware that they had a strong people-focused culture and adopted Lean methods. This book, written with LEGO insiders, is a stunning example of the discipline and commitment needed to develop people as masters of their crafts through the only way people learn—repetitive, deliberate practice.
—Jeffrey K. Liker, Professor, University of Michigan; and Shingo Prize-winning author of The Toyota Way

Few books, if any in the Lean area since the NUMMI era, have gone into such depth on what it takes to integrate and unify across cultures. The book will become a standard guide not only to TWI implementation, but to the wider challenge of cross-functional and cross-cultural integration.
John Bicheno, Founder of MSc in Lean Enterprise at The University of Buckingham

While TWI has made a significant comeback in recent years as the underpinning of the Toyota Production System’s foundation for continuous improvement and standard work, the ability to make it an integrated and sustainable system of developing people with a highly productive capability to solve problems while continually learning has remained elusive to most organizations. The book describes in detail how LEGO achieve this culture through a strategic and deliberate plan to develop and deploy a global system of organizational training using TWI as its foundation.
Jim Huntzinger, President/Founder, Lean Frontiers

About the Author

Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Japan after graduating with highest honors from Drexel University in 1980. There he learned to deliver Training Within Industry (TWI) and other training programs for SANYO employees inside and outside of Japan. He was transferred to a compact disc manufacturing facility in Indiana where he gained manufacturing experience before returning to Japan to lead SANYO’s global training effort. During this time, Graupp earned an MBA from Boston University and was later promoted to head up human resources for SANYO North America Corp. in San Diego, California where he settled. Graupp partnered with Bob Wrona in 2001 to conduct TWI pilot projects in Syracuse, New York that became the foundation for the TWI Institute which has since trained a vast network of certified trainers who are now delivering TWI training in the manufacturing, health care, construction, energy, and service industries around the globe. These efforts are outlined in their book The TWI Workbook: Essential Skills for Supervisors (Productivity Press, 2006) a Shingo Research and Professional Publication Prize Recipient for 2007. Graupp also authored Implementing TWI: Creating and Managing a Skills-Based Culture published by Productivity Press in 2010, and Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care published by Productivity Press in 2012.

Gitte Jakobsen has been involved in organizational development and knowledge management in the LEGO Group since 1997 with roles as both staff manager and project manager in the LEGO marketing arena and later within LEGO Operations. She has extensive experience in the development of complex marketing and production processes based on her experience setting up a LEGO marketing development and production function in the Czech Republic and her activities creating Learning Centers in LEGO production sites in Denmark, Mexico, Hungary and the Czech Republic.

In 2009, Jakobsen completed a master’s degree in educational psychology at the University of Aarhus and has since been working as a learning specialist in her position as HR senior manager in the LEGO Learning Center, providing both deep practical and theoretical perspectives. Her core responsibilities lie in leading global activities while building up training organizations and knowledge management activities across LEGO production and engineering functions including a new LEGO factory in China. Additionally, she is developing global LEGO programs like World Class Craftsmanship, with the objective of building up LEGO toolmakers, and Technology Leaders of Tomorrow, both initiatives focused on developing standardized capabilities across cultures and LEGO sites.

John Vellema started his career as a toolmaker in injection molding. This deeply rooted experience working with and understanding life on the shop floor provided him with invaluable experiences that cannot be learned in a classroom. He also served in the Danish Army where his last position was first class sergeant for a recon unit stationed in Kosovo. After leaving the Army, Vellema earned an engineering degree in manufacturing and management from the University of Southern Denmark. He then joined the LEGO Group in 2007 participating in the Supply Chain Graduate Program. In combination with years of coaching teams under the Danish Association of Rowing, this positioned him to become project leader and concept developer over the next three years, beginning in 2009, in the development and implementation of the Global Job Training Organization at LEGO. Through these experiences he has gained a strong understanding of the link between production, leadership, and engineering.

In 2012, John left the LEGO Group to start an advisory and training firm, business through people. The firm’s primary objective is to help companies create and maintain a highly skilled and motivated workforce. Business through people has since become a recognized company supporting businesses and corporations across Europe.

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Amazon.com: 10 reviews
1 of 1 people found the following review helpful
Lego: from plastic toys stuck in your vacuum cleaner to thoughtful management primer. Very enjoyable and useful. 5 Sept. 2014
By Quickbeam - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
For me, this book reads like a good novel. I am an RN in a corporate setting. I've been a manager and have taken a lot of business classes in addition to my nursing degrees. All I knew about Lego before picking up this book was that they were small plastic toys that snapped together. I also knew they began in Denmark. That's it.

My take away has not only been an education on Lego but also a clever and thoughtful way at looking at logistics and personnel challenges. How things move, what you need to secure your quality control. How to problem solve and maintain your corporate identity; Lego has done that. I used this book to brainstorm a troubling personnel issue we have and we've determined that we need to "grow our own" talent. The exercises in this book allowed us to take the problem and look at it from a different point of view.

If you are in business, production or industry this is a worthy read. Great business examples that anyone can relate to.
How to train the world 6 Oct. 2014
By Himri - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
Once an organization is successful, its eyes are next on growing big. With LEGO, scalability was not a problem, the market wanted them to grow, but as the number of resources increase, and centers mushroom, maintaining a standard way of doing things for efficiency and safety is a big concern.
The authors have come up with that way of TWI or Training within industry and a framework of Functional Area Master Trainer, Global Trainer and Local Trainers. If you interest is in how to set up this framework of consistent training across a global company, then this chapter is for you. How to train and measure if the training has been effective against your starting goals.
I liked learning the concepts of JI Job Instruction, Job Breakdown sheet, Work Element sheet, Standard work chart. with complex jobs, I can see how videos of an operation, and picture by picture show of the operations can eliminate errors.
Fascinating Read 12 Sept. 2014
By Dat Hong - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
This is a great insightful business book that goes inside The Lego Group and details how they made changes, motivated employees and moved towards a new system of learning. The book is easy to read and everything is outlined like a college textbook. I felt like I was back in a business class in college while going through this.

I will admit, I am a huge LEGO fan so the title got me. There are no pictures in the book and this is strictly a business book, and reads like a journal. It is quite a fascinating read.

I learned quite a lot about The Lego Group from reading this, and realize they are more than just a company who makes yellow bricks for kids. If I had an organization that needed help and change, I would definitely look to this resource guide.
The method behind the madness 23 Oct. 2014
By Jonathan - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
I have a confession to make. I'm a huge Lego fan! I grew up with them. My son gets a few sets each year for Christmas and Birthday. We have Lego videos, Lego video games, and even Lego themed clothes. So I had to know how has a company like Lego become so successful at spreading it's brand. Reading this book has helped me understand the hurdles the Lego company has overcome in building a Global Learning Organization and how those principles can help other companies that are situated with similar goals and issues. This covers internal issues within the company and provides some great exercises on getting the perspective of others and standardizing things to the lowest common denominator. I was really impressed.
Standardized Global Learning Organization 10 Oct. 2014
By Lynn Ellingwood - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
I'm not sure of this book yet. It is basically a manual on how the Lego Corporation built a learning organization (as they are called) to create a business environment across languages, cultures, landscapes, etc. I am wary of a corporation that says it has all the answers to a problem that might not be a problem in the first place. The obsession is to get the work place standardized and in working order. Ok, but there is much that might be lost or overlooked in an environment where languages, cultures, landscapes and ultimately people are overlooked for a product like Legos. Concerning.
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