Item arrived promtly and well packaged. Have used this item so far for a good 2 months and no problems to mention - much cheaper than the original's and doesn't seem to be much different - hope it will last as long as the original drum unit. The only reason it didn't get 5 stars is because the print out does seem a little lighter than previous but this may be down to the toner needing replacing or the fact the settings could be slightly different from before on the computer, but still good quality print out - not tried on top quality printing as not needed with this printer but standard & draft print are v.good. Well worth investing in if you want to save a few pennies.