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Brilliant Emotional Intelligence (Brilliant Lifeskills) [Paperback]

Gill Hasson
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Table of Contents

Contents

 

Part 1:  Understand Emotions

 

Chapter 1:Emotions and emotional intelligence

Chapter 2:How emotionally intelligent are you?

Chapter 3:Beliefs and assumptions about emotions

Chapter 4:Identify and understand emotions

Chapter 5:Non verbal emotions

Chapter 6:Manage your emotions

Chapter 7:Manage other people’s emotions

 

Part  2:

Use emotional intelligence:

Chapter 8Persuade and influence

 

Chapter 9Delegate

 

Chapter 10Cut your losses

 

Chapter 11 If you don’t like someone

 

Chapter 12When you are angry

 

Chapter 13The power of the positive

 

Chapter 14Procrastination and guilt

 

Chapter 15Give bad news

 

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