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Brilliant Customer Service (Brilliant Business) [Paperback]

Debra Stevens (Author)
5.0 out of 5 stars  See all reviews (2 customer reviews)
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Brilliant Customer Service (Brilliant Business) + Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business) + The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees
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Product details

  • Paperback: 208 pages
  • Publisher: Prentice Hall; 1 edition (28 Oct 2010)
  • Language English
  • ISBN-10: 0273738070
  • ISBN-13: 978-0273738077
  • Product Dimensions: 21.4 x 13.4 x 1.8 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 196,827 in Books (See Top 100 in Books)

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Debra Stevens
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Product Description

Product Description

Keep them coming back for more

 

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

·        Identify your customers real needs and how best to meet them

·        Build trust and long term loyalty with your customers to stay ahead of the competition

·        Make sure you are remembered and recommended

From the Back Cover

Keep them coming back for more

 

Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy.

BRILLIANT OUTCOMES

·        Identify your customers real needs and how best to meet them

·        Build trust and long term loyalty with your customers to stay ahead of the competition

·        Make sure you are remembered and recommended

[ONE ENDORSEMENT TO FOLLOW]

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
Brilliant ideas 17 Dec 2010
Format:Paperback
A user friendly format means this is a great book to dip in and out of, with short sharp case study examples for illustration purposes. Practical tips are highlighted in blocks, making key points clearly stand out at a glance. Particularly useful are the `brilliant recaps' at regular intervals to re-emphasise what needs to be focused upon. Not every chapter will be relevant to all readers, but whatever your business there is plenty of really useful information which can be practically applied. I especially liked the sections on avoiding `blocking' language (how often do we fall into those traps), listening more effectively (relevant to everyone) and understanding different personality types and the most appropriate ways to interact with people based on these.
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3 of 8 people found the following review helpful
Format:Paperback
Hands up if you know too much about providing brilliant customer service? I guess we all need more then! And Debra Stevens has not only given some timely reminders of what you should do but also an insight into what you must do.

Here's my declaration of interest. I know Debra Stevens and I'm proud to say I encouraged her to write this book. However, if I didn't think it would help you to improve your levels of service I certainly wouldn't be reviewing it here.

In short Brilliant Customer Service is a cracking device for anyone who really cares about service and wishes to expand their tool box of ideas, inspiration and solutions.
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