I picked this toaster as I'd owned a Kenwood in the past which had given up the ghost, and I longed for a four slice which wasnt expensive. Im really happy with my choice, it browns well, I have to say mostly I use it on minimum but it really is fine for the money. It has a great cancel function, which I use all the time and the defrost feature is also very handy, especially when taking individual crumpets out of the freezer and toasting...worked perfectly. I would say though, that Warburtons' sliced bread doesnt quite fit in tall ways, so I end up placing it on its side, which reverts the toaster to a 2 slice for that particular bread, but its never bothered me, Im absolutely delighted with this toaster, no problems at all and a month of happy use so far. Oh and also, its more like grey in my opinion...!