I give this a 5 star rating because it is simply a toaster which does what its supposed to do. I bought it to replace my Dualit 4 slice toaster which was very pretty and very expensive and performed quite well BUT whilst the toasting elements can easily be replaced they are expensive and do not last long. So for a 5th of the price of a new Dualit I bought this Breville 4 slice. It has so far performed extremely well, you can easily operate it to cook 1,2,3, or four slices of toast to your exact preference. It looks good and , well, it is a toaster, I like it, I like the toast it makes, I recommend it.