This is, without doubt, the worst toaster I have ever used. The heat/temperature control is virtually useless, the bread usually burns on setting 1 which is the lowest setting. The bread becomes trapped inside the toaster and usually has to be pried out with a knife and often involves burning fingers on the hot metal in doing so. It has very big gaps around the 'stainless steel' interior toast slots and the black outer casing where crumbs become trapped giving the toaster a very unattractive look. Finally, the crumb tray may as not be not there for all the good it does, it is too small and crumbs fall through the gaps on either side.