I bought one of these kettles about 2 years ago, because I also am shallow enough to like things to look good provided they also work well. This kettle works well, and I like the fact you can see how much water you are boiling, so you are less likely to boil too much. The blue light and the furiously boiling water are an added bonus! However, I did have a problem with it not cutting out after it reached boiling point. It was still under guarantee, so I took it back to John Lewis, who pointed out that it probably needed descaling (obviously I felt guilty at this point because I hadn't thought to descale it), but they very kindly gave me a replacement. The new one I have had for almost a year and have descaled it twice. I now have a problem in that it has sprung a leak. I cannot see where it is coming from, but there is a definite leak and the base plate gets covered in water. No explosions so far, but am slightly concerned and I am now looking to buy another kettle. My kettle is still under guarantee but as it was pointed out to me that I should not bring this kettle back as they were not really obliged to replace the first one! So in conclusion I would say this is a very attractive kettle that works well, although in our hard water area it very soon acquires a coating of limescale. As to the leak, maybe it's a one off or maybe they are not built to last?